Activity Map Issue

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Hi Team,

Currently we are using v26 of websdk extension and facing issue with external and download links i.e.

External link is passing payload data only if external link is opening in new tab, if it is opening in same tab then collect call is firing but not passing payload data and data is not coming in reports. So, is it right?

For download link, collects are not firing.

Is anyone facing above issue for the same

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bjoern__koth

New Participant

Hi @bindukumari90

can you paste a sample markup of a link of yours? There are some constellations where ActivityMap won't fire.
Just trying to reproduce it.

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Cheers from Switzerland!

B

bindukumari90Author

Level 3

For external links:

if you click on any external links from, for example careers as shown in below image

For download links, suppose if someone clicks on download and it downloads the pdf file but still no collect calls fire.

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bjoern__koth

New Participant

HI @bindukumari90

I can see both WebSDK and AppMeasurement firing analytics requests on your website?

Presumably, you are having Activity Map also installed on Web SDK side?

Not sure whether these two could potentially interfere with each other.

Have you tried disabling either the module in AppMeasurement or in the WebSDK Launch extension?

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Cheers from Switzerland!

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