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sabined51282667
Level 2
Jul 30, 2021 2:19 PM UTC
Solved

Add Revenue that wasn't tracked

Hi community, 

 

on Monday we published a tracking implementation that didn't work as expected. The next day we found out that this lead to not tracking all of our booking values. We do have the Order ID but without any Revenue. Does anyone know if there's a possibility to add this revenue to those order IDs?

We already tried to upload the missing Order IDs with the Standard Event "Revenue" via Data Sources but this doesn't work. We get an error message saying "At least one enabled metric is required". Does anyone have an idea?

 

Best regards

Sabine

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Pablo_Childe
Pablo_ChildeAccepted solution
New Participant
Aug 22, 2021 4:49 PM UTC

You could do a SAINT upload. If order ID is your key value you could create a element hierarchy for it one level down like order ID value.

 

then use order ID in saint upload to associate column 2 order ID value.

 

this would I think give you what you are looking for and its pretty easy and even retroactive and allows for corrections(assuming orderID value  doesn't change.)

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5 replies

10558716
Level 3
Nov 25, 2022 8:23 AM UTC

Hi, @sabined51282667 .

 

Did you ever get to a resolution to this?

 

I'm in almost the exact same situation as you (Order is recorded, but Revenue is not), and I get the exact same error message.

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    anniequine21
    Level 2
    Aug 15, 2024 4:17 PM UTC

    I just had this happen to me as well; orders were recorded, but revenue data was not being passed. Wondering if there is a way for me to get those lost revenue numbers back into our data. 

     

    @jennifer_dungan - have you ever dealt with something like this?

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    Jennifer_Dungan
    Jennifer_Dungan
    Level 2
    Aug 15, 2024 4:53 PM UTC

    We usually just accept the lost data... that said, you could also try using something like the Data Repair API, but this does come with a cost....

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    Pablo_Childe
    Pablo_ChildeAccepted solution
    New Participant
    Aug 22, 2021 4:49 PM UTC

    You could do a SAINT upload. If order ID is your key value you could create a element hierarchy for it one level down like order ID value.

     

    then use order ID in saint upload to associate column 2 order ID value.

     

    this would I think give you what you are looking for and its pretty easy and even retroactive and allows for corrections(assuming orderID value  doesn't change.)

    Translate
    PratheepArunRaj
    PratheepArunRaj
    New Participant
    Jul 30, 2021 7:27 PM UTC

    Dear Sabine,

    Can you create a event and upload the data there and then try to combine Revenue + Event using calculated builder to get the desired results? My easy take.

    If not, did you try Data Insertion APIs? Please try the option as well.

    Thank You, Pratheep Arun Raj B | Xerago | Terryn Winter Analytics

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