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andrew_r-GrfLbX
andrew_r-GrfLbX
New Participant
May 6, 2016
Solved

Adhoc Analysis Not Launching

  • May 6, 2016
  • 4 replies
  • 2488 views

We are unable to use Ad-Hoc Analysis at all, keep getting the following error:

Java Web Start 11.60.2.27 Using JRE version 1.8.0_60-b27 Java HotSpot(TM) 64-Bit Server VM User home directory = C:\Users\s525702 ---------------------------------------------------- c:   clear console window f:   finalize objects on finalization queue g:   garbage collect h:   display this help message m:   print memory usage o:   trigger logging p:   reload proxy configuration q:   hide console r:   reload policy configuration s:   dump system and deployment properties t:   dump thread list v:   dump thread stack 0-5: set trace level to <n> ---------------------------------------------------- java.security.AccessControlException: access denied ("java.lang.RuntimePermission" "accessClassInPackage.com.sun.java.accessibility.util")     at java.security.AccessControlContext.checkPermission(Unknown Source)     at java.security.AccessController.checkPermission(Unknown Source)     at java.lang.SecurityManager.checkPermission(Unknown Source)     at java.lang.SecurityManager.checkPackageAccess(Unknown Source)     at java.lang.ClassLoader$1.run(Unknown Source)     at java.lang.ClassLoader$1.run(Unknown Source)     at java.security.AccessController.doPrivileged(Native Method)     at java.lang.ClassLoader.checkPackageAccess(Unknown Source)     at java.lang.ClassLoader.defineClass1(Native Method)     at java.lang.ClassLoader.defineClass(Unknown Source)     at java.security.SecureClassLoader.defineClass(Unknown Source)     at java.net.URLClassLoader.defineClass(Unknown Source)     at java.net.URLClassLoader.access$100(Unknown Source)     at java.net.URLClassLoader$1.run(Unknown Source)     at java.net.URLClassLoader$1.run(Unknown Source)     at java.security.AccessController.doPrivileged(Native Method)     at java.net.URLClassLoader.findClass(Unknown Source)     at java.lang.ClassLoader.loadClass(Unknown Source)     at java.net.FactoryURLClassLoader.loadClass(Unknown Source)     at java.lang.ClassLoader.loadClass(Unknown Source) discoverPath = Local Settings/Application Data/Adobe/Discover/ logFilePath = log/discover%d.log FileAppender.relPathTemplate: 'Local Settings/Application Data/Adobe/Discover/log/discover%d.log' [134 TRACE pool-2-thread-1 DiscoverDownloadService] loading extra jars [230 TRACE pool-2-thread-1 DiscoverDownloadService] extra jars cached: false [5113 INFO javawsApplicationMain Discover] Client build: 3.5.2226 2016/04/21 21:09 [5114 INFO javawsApplicationMain Discover] Java Version: 1.8.0_60-b27 [5114 INFO javawsApplicationMain Discover] Java VM Name: Java HotSpot(TM) 64-Bit Server VM [5114 INFO javawsApplicationMain Discover] Operating System: Windows 7 [5121 INFO Thread-9 Discover] Client build: 3.5.2226 2016/04/21 21:09 [5122 INFO Thread-9 Discover] Java Version: 1.8.0_60-b27 [5122 INFO Thread-9 Discover] Java VM Name: Java HotSpot(TM) 64-Bit Server VM [5122 INFO Thread-9 Discover] Operating System: Windows 7 [5124 ERROR Thread-9 Discover] Uncaught exception occurred on thread Thread[Thread-9,5,javawsApplicationThreadGroup]: java.lang.NullPointerException     at com.omniture.workbench.DiscoverClient$DiscoverInstanceListener.newActivation(Unknown Source)     at com.sun.jnlp.SingleInstanceServiceImpl$TransferListener.newActivation(Unknown Source)     at com.sun.deploy.si.SingleInstanceImpl$SingleInstanceServer$2.run(Unknown Source)     at java.security.AccessController.doPrivileged(Native Method)     at com.sun.deploy.si.SingleInstanceImpl$SingleInstanceServer.run(Unknown Source) [6251 INFO AWT-EventQueue-2 BusySet] [AsynchManagerLoader] Object added, count: 1 [6251 INFO AWT-EventQueue-2 BusySet] [AsynchManagerLoader] Object added, count: 1 [6251 INFO AWT-EventQueue-2 BusySet] [AsynchManagerLoader] Object added, count: 2 JNLPClassLoader: Finding library gluegen-rt.dll [6369 ERROR javawsApplicationMain ClientStartupHelper]  java.lang.reflect.InvocationTargetException     at java.awt.EventQueue.invokeAndWait(Unknown Source)     at java.awt.EventQueue.invokeAndWait(Unknown Source)     at com.omniture.workbench.ClientStartupHelper.loginOberon(Unknown Source)     at com.omniture.workbench.ClientStartupHelper.start(Unknown Source)     at com.omniture.workbench.DiscoverClient.main(Unknown Source)     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)     at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)     at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)     at java.lang.reflect.Method.invoke(Unknown Source)     at com.sun.javaws.Launcher.executeApplication(Unknown Source)     at com.sun.javaws.Launcher.executeMainClass(Unknown Source)     at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)     at com.sun.javaws.Launcher.run(Unknown Source)     at java.lang.Thread.run(Unknown Source) Caused by: java.lang.UnsatisfiedLinkError: jogamp.common.jvm.JVMUtil.initialize(Ljava/nio/ByteBuffer;)Z     at jogamp.common.jvm.JVMUtil.initialize(Native Method)     at jogamp.common.jvm.JVMUtil.<clinit>(Unknown Source)     at com.jogamp.common.os.Platform$1.run(Unknown Source)     at com.jogamp.common.os.Platform$1.run(Unknown Source)     at java.security.AccessController.doPrivileged(Native Method)     at com.jogamp.common.os.Platform.<clinit>(Unknown Source)     at javax.media.opengl.GLProfile.<clinit>(Unknown Source)     at com.omniture.om3d.OmGlCanvas.<clinit>(Unknown Source)     at com.omniture.workbench.LoginProgressDialog.initComponents(Unknown Source)     at com.omniture.workbench.LoginProgressDialog.<init>(Unknown Source)     at com.omniture.workbench.ClientStartupHelper$14.run(Unknown Source)     at java.awt.event.InvocationEvent.dispatch(Unknown Source)     at java.awt.EventQueue.dispatchEventImpl(Unknown Source)     at java.awt.EventQueue.access$500(Unknown Source)     at java.awt.EventQueue$3.run(Unknown Source)     at java.awt.EventQueue$3.run(Unknown Source)     at java.security.AccessController.doPrivileged(Native Method)     at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)     at java.awt.EventQueue.dispatchEvent(Unknown Source)     at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)     at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)     at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)     at java.awt.EventDispatchThread.pumpEvents(Unknown Source)     at java.awt.EventDispatchThread.pumpEvents(Unknown Source)     at java.awt.EventDispatchThread.run(Unknown Source) [6588 TRACE AWT-EventQueue-2 DiscoverDialog] Dialog display time: 156 Discover Startup Error

Is anyone able to help at all?

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Best answer by shivani_sheth

After the launch of new UI,it seems like Ad-Hoc needs to be downloaded again. I had the same issue - deleting the current adhoc tool, re-downloading it, fixed the problem. 

4 replies

Gigazelle
Gigazelle
Employee
June 16, 2016

In addition, I'd try running Ad Hoc with admin privileges on the machine. 

TanmayMathur
TanmayMathur
Employee
June 8, 2016

Hi Andrew, 

Have you been able to sort this issue out? If you have found a solution, it would be great if you can provide it here for the benefit of the community. If not, I would request you to reach out to ClientCare as it will require a deeper look into your system. Thanks!

Tanmay

andrew_r-GrfLbX
andrew_r-GrfLbXAuthor
New Participant
May 13, 2016

This has been happening for months, always use the latest ad-hoc analysis tool from Adobe and delete the Java case so definitely a different issue.

shivani_sheth
shivani_shethAccepted solution
New Participant
May 10, 2016

After the launch of new UI,it seems like Ad-Hoc needs to be downloaded again. I had the same issue - deleting the current adhoc tool, re-downloading it, fixed the problem. 

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