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Kate_Leo
New Participant
April 29, 2021
Solved

Admin - Add User

  • April 29, 2021
  • 2 replies
  • 1364 views

Have taken the route: Admin>All Admin>User Tools Home>Manage User Access>Manage Experience Cloud Users

In the Admin Console, clicked Add User - the email was added, the correct property was assigned, the user as expected received a welcome email.

 

The user in question has been unable to log in, getting multiple error messages upon login with the 3 field prompt. Her attempt to login via 'experience cloud' link drives her right back to the 3 field prompt.

 

Upon inspection of Admin, I see her name show up within the property she was assigned. However outside of Admin Console within the User & Assets section of Analytics her username is not* found.  

 

Outside of this she has attempted to reset her password. She receives confirmation she has reset successfully. Yet still the login error messages persist.

 

Help!

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Best answer by isinha

If the user is assigned the correct Analytics product profile (the profile should have all the permissions), the user should login. There seems to be some configuration error. I'd recommend that you reach out to Adobe Client Care with the Org ID and the Adobe ID/Federated ID and the team will address it soon.

2 replies

I
isinhaAccepted solution
Employee
April 30, 2021

If the user is assigned the correct Analytics product profile (the profile should have all the permissions), the user should login. There seems to be some configuration error. I'd recommend that you reach out to Adobe Client Care with the Org ID and the Adobe ID/Federated ID and the team will address it soon.

K
Kate_LeoAuthor
New Participant
April 30, 2021
Hi! just recieved confirmation this morning the user in question is able to login. No edits were made on my end for her to do so. Asssuming a timing config error??
yuhuisg
yuhuisg
New Participant
April 30, 2021
  1. If you use user groups to manage permissions, is she in a user group that has the Analytics product profile?
  2. If you don't use user groups, has she been assigned the Analytics product profile?

You mentioned "property", so I'm not sure if that's the same as what I mean by "product profile". See https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/manage-product-profiles.ug.html.

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