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venkateshpstoxx
New Participant
March 2, 2017
Solved

Adobe Analytics - Session Disconnection

  • March 2, 2017
  • 6 replies
  • 4423 views

I am experiencing frequent disconnections / session break from both Wifi & LAN. As a result, I have to log in several times. 

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    Best answer by andrew_r-GrfLbX

    It's likely your company has multiple public IP addresses and this is changing and Adobe security is logging you out. If you obtain a list of the public IP addresses then a ticket can be raised to client care to ask them to whitelist them to prevent log outs.

    6 replies

    Gigazelle
    Gigazelle
    Employee
    March 3, 2017

    Hi Venkatesh, arob87 is correct, and would be the absolute first thing I'd do to troubleshoot this issue. Provide customer care with the IP ranges your organizations uses, and we can determine if logout sessions occur less frequently.

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    venkateshpseo
    New Participant
    March 2, 2017

    No Jantzen, the moment I login & click any of the link from left " Frequently Viewed" in " New Tab" then the current tab session will close. So, I keep on playing with tabs but none of the tab remain constantly for a minute even. Less than a minute, all 3 tabs session will end.

    jantzen_b
    jantzen_b
    Employee
    March 2, 2017

    Venkatesh,

    Are you leaving the browser tab open without activity for extended periods of time? The first screenshot indicates that your session has expired. This typically only happens when you leave your browser tab unattended for an extended period of time.

    Cheers,
    Jantzen

    V
    venkateshpseo
    New Participant
    March 2, 2017

    Venkatesh P wrote...

    Thanks ! However, I was logging successfully from past 10 months with multiple public IP addresses where I haven't faced logging issues....

     

    Kindly find the attached screenshot. I am logging using https://sc3.omniture.com/

    Error Code : 20170302_58b8073dbefab

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    venkateshpseo
    New Participant
    March 2, 2017

    Thanks ! However, I was logging successfully from past 10 months with multiple public IP addresses where I haven't faced logging issues....

    andrew_r-GrfLbX
    andrew_r-GrfLbXAccepted solution
    New Participant
    March 2, 2017

    It's likely your company has multiple public IP addresses and this is changing and Adobe security is logging you out. If you obtain a list of the public IP addresses then a ticket can be raised to client care to ask them to whitelist them to prevent log outs.

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