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sival1
New Participant
Jul 11, 2024 5:37 AM UTC
Solved

Adobe tagg event not working

Adobe tagg event not working in prod.but other env working properly,Issue started from june 2024

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bjoern__koth
bjoern__kothAccepted solution
New Participant
Jul 11, 2024 6:34 AM UTC

Hi @sival1 

would be great to provide a little more context to understand your issue better e.g.,

  • is the prod launch library loaded?
  • do you apply consent and is that given?
  • what kind of event are you talking about and which type of tag should fire?

Cheers

Cheers from Switzerland!
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3 replies

bjoern__koth
bjoern__kothAccepted solution
New Participant
Jul 11, 2024 6:34 AM UTC

Hi @sival1 

would be great to provide a little more context to understand your issue better e.g.,

  • is the prod launch library loaded?
  • do you apply consent and is that given?
  • what kind of event are you talking about and which type of tag should fire?

Cheers

Translate
Cheers from Switzerland!
sival1Author
New Participant
Jul 11, 2024 6:46 AM UTC

Hi bjoern__koth

 yes ,prod launch library loaded.

 button event is not fired

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bjoern__koth
bjoern__koth
New Participant
Jul 11, 2024 7:08 AM UTC

Hi @sival1 

and that is what kind of event a click rule? can you provide screenshots of the current rule setup?

alternatively, you can also drop me a DM with a URL where I can have a look at it

 

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Cheers from Switzerland!
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