Alerts - "OOTB" calculated metrics not available | Community
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iamjasona
iamjasona
Level 2
Aug 18, 2021 6:49 PM UTC
Solved

Alerts - "OOTB" calculated metrics not available

At some point in the past, it became possible to create alerts that are based on calculated metrics.  However, I've noticed that the out-of-the-box calculated metrics that Adobe provides (e.g., Revenue / Visits, Conversion Rate, Page Views / Visits) are not available for inclusion in an alert.  Naturally, it's easy enough to create our own custom metric that mimics the OOTB Adobe metric, but I believe these OOTB metrics were provided so that customers wouldn't need to create their own.  Anyone know why Adobe OOTB calculated metrics cannot be included within alerts?

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VaniBhemarasetty
VaniBhemarasettyAccepted solution
Employee
Aug 22, 2021 6:28 AM UTC

@iamjasona Calculated metrics are not supported in experience cloud triggers, however you can apply some conditions using "and" ,"or", "then" in containers, while you are creating a trigger.

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VaniBhemarasetty
VaniBhemarasettyAccepted solution
Employee
Aug 22, 2021 6:28 AM UTC

@iamjasona Calculated metrics are not supported in experience cloud triggers, however you can apply some conditions using "and" ,"or", "then" in containers, while you are creating a trigger.

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iamjasona
iamjasonaAuthor
Level 2
Aug 23, 2021 11:15 AM UTC

I don't think this is correct.  I have many alerts in place that are based on calculated metrics. The issue I have, however, is the Adobe-provided calculated metrics do not show as available options (i.e., only custom calculated metrics are available for selection). 

 

Given that alerts now supports calculated metrics, it would be nice if the Adobe-provided calculated metrics (e.g. Revenue / Visits, Conversion Rate, etc.) could be selected.  Being unable to do this, I'll need to create my own versions of these "standard" calculated metrics, which creates unnecessary duplication.

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