Analytics Report Builder Constantly Failing Today | Community
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Ben_Step
Level 3
Jul 4, 2022 1:25 PM UTC
Solved

Analytics Report Builder Constantly Failing Today

Hi

Is anyone else having issues with the Excel plug in Report Builder today?  I'm trying to refresh a couple of reports with over 100 queries each, but if I try to do more than one or two at a time it crashes with a "A system level error has occurred" message. It's usually fine and I can run the whole thing in one go.

I'm also getting "Your session has expired" fairly regularly.

This has made what should have been a 20 minute job take three hours so far (and I'm only about 3/4 done

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Jennifer_Dungan
Jennifer_DunganAccepted solution
Level 2
Jul 5, 2022 9:08 PM UTC

@ben_step I've just heard back on my ticket that the issue has been fixed... hopefully this means that you can also run your reports properly now.

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11 replies

rbertolini
New Participant
Jul 7, 2022 4:47 PM UTC

anyone still having issues?  We have been trying to run a monthly report for days with no success.  Keep getting the pop-up "Report Builder - Refreshing Report.  Processing request with no dependencies.  Retrieving data" and it spins for HOURS with no results.

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Jennifer_Dungan
Jennifer_Dungan
Level 2
Jul 7, 2022 5:02 PM UTC

I was able to run mine... but I did have to close and reopen Excel (if you left Excel open something may be cached?)

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Jennifer_Dungan
Jennifer_Dungan
Level 2
Jul 4, 2022 3:29 PM UTC

I'm also having issues.. I'm logging a P2 Ticket with Adobe Support, I suggest you do the same.

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Jennifer_Dungan
Jennifer_DunganAccepted solution
Level 2
Jul 5, 2022 9:08 PM UTC

@ben_step I've just heard back on my ticket that the issue has been fixed... hopefully this means that you can also run your reports properly now.

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    Ben_StepAuthor
    Level 3
    Jul 6, 2022 8:16 AM UTC

    @jennifer_dungan  Yep, I've just had the same response. Am going to try again now.

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