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Ben_Step
New Participant
July 4, 2022
Solved

Analytics Report Builder Constantly Failing Today

  • July 4, 2022
  • 11 replies
  • 3179 views

Hi

Is anyone else having issues with the Excel plug in Report Builder today?  I'm trying to refresh a couple of reports with over 100 queries each, but if I try to do more than one or two at a time it crashes with a "A system level error has occurred" message. It's usually fine and I can run the whole thing in one go.

I'm also getting "Your session has expired" fairly regularly.

This has made what should have been a 20 minute job take three hours so far (and I'm only about 3/4 done

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Best answer by Jennifer_Dungan

@ben_step I've just heard back on my ticket that the issue has been fixed... hopefully this means that you can also run your reports properly now.

11 replies

R
rbertolini
New Participant
July 7, 2022

anyone still having issues?  We have been trying to run a monthly report for days with no success.  Keep getting the pop-up "Report Builder - Refreshing Report.  Processing request with no dependencies.  Retrieving data" and it spins for HOURS with no results.

Jennifer_Dungan
Jennifer_Dungan
New Participant
July 7, 2022

I was able to run mine... but I did have to close and reopen Excel (if you left Excel open something may be cached?)

Jennifer_Dungan
Jennifer_Dungan
New Participant
July 4, 2022

I'm also having issues.. I'm logging a P2 Ticket with Adobe Support, I suggest you do the same.

Jennifer_Dungan
Jennifer_DunganAccepted solution
New Participant
July 5, 2022

@ben_step I've just heard back on my ticket that the issue has been fixed... hopefully this means that you can also run your reports properly now.

    B
    Ben_StepAuthor
    New Participant
    July 6, 2022

    @jennifer_dungan  Yep, I've just had the same response. Am going to try again now.

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