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I
idontwanttodothis
New Participant
November 28, 2023
Question

Audience Name coming through as Unknown

  • November 28, 2023
  • 3 replies
  • 1432 views

Hello, I have set up some new segments in Adobe Audience Manager and set Adobe Analytics as a Destination.

 

They are coming through into AA, however the Audience Name is "Unknown", the Audience IDs are coming in correctly. I have done this previously and the Audience Names have appeared accurately.

 

Is there a reason why this would be occurring?

 

 

 

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3 replies

RobertBlakeley
RobertBlakeley
New Participant
November 29, 2023

I have not seen this problem. I assume you have double checked the Audience Name entries on the AAM side?

Jennifer_Dungan
Jennifer_Dungan
New Participant
November 28, 2023

I don't have Audience Manager, but if the IDs are coming through its strange that the names are not... You should try cross posting the question here to see if anyone there has suggestions:

 

https://experienceleaguecommunities.adobe.com/t5/adobe-audience-manager/ct-p/adobe-audience-manager-community

 

I
idontwanttodothisAuthor
New Participant
November 28, 2023

Thanks @jennifer_dungan , I will try there as well.

tomwr
tomwr
New Participant
November 28, 2023

@idontwanttodothis , Could you potentially be using a different report suite? Perhaps the Audience Name needs to be set up in that specific report suite. 

I
idontwanttodothisAuthor
New Participant
November 28, 2023

@tomwr It is the correct report suite and I can see the segments in the AAM Adobe Analytics Destination.

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