Bring back 'Login As User' | Community
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JoeBl2
Level 4
Jul 17, 2018 11:18 AM UTC
New

Bring back 'Login As User'

With the switch over to experience cloud admin console we have lost the ability as an admin to login as other users. This was an incredibly useful function to allow us to problem solve our users issues and test access levels.

Please please can you return this functionality.

    32 replies

    Shanw
    New Participant
    Jul 25, 2023 11:46 AM UTC

    Really need this as admin to speed up troubleshooting and support for end users.

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    lakshays
    Community Manager
    Oct 5, 2022 7:04 PM UTC
    No text available
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    bsimoes-lcg
    bsimoes-lcg
    Level 2
    May 10, 2022 7:20 PM UTC

    UP in 2022

    It's been a while since I really needed this, and today was the day... I tried to find this feature in "legacy (not so legacy) user admin interface", but alas.. no more.
    I actually thought I was mixing things up, until I found this thread.

     

    Adobe, Bring "login as user" back!

    I don't doubt there still is a hidden URL there somewhere, and this feature still exists under the hood, if anyone tries to look for it. 🙂

     

    I also have a user complaining about a mystery issue affecting only him across browsers. It's complex to debug without a screen share now.

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    theffernan
    theffernan
    Level 2
    Aug 25, 2021 6:39 PM UTC

    The sound of crickets in the distance...the creaking of a closing archive...the wry sarcasm of a jaded user...

    I have a user who says one of her group can't duplicate a project in workspace even though I can see the user has the permissions to do so. With the retired feature I could have confimed what is happening but now I'll have to schedule a meeting with a screen share to see what is going on. 

    Any explanation would be appreciated...

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    BarryMann
    BarryMann
    New Participant
    Aug 24, 2021 10:51 AM UTC

    Same here,

     

    We changed SDR , many of the metrics in Workspace are now flat, I wish to login as the owner and delete them. How can I do this?

     

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    abhinavc101
    Level 2
    Nov 25, 2020 9:26 AM UTC

    +1

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    jantzen_b
    jantzen_b
    Employee
    Oct 27, 2020 10:27 PM UTC
    No text available
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    Melissa_Kavanag
    Melissa_Kavanag
    Level 2
    Nov 4, 2019 3:08 PM UTC

    YEESSS! Just mentioned this is #measure slack. This was a huge oversight when this ability was removed.

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    derroque
    New Participant
    Oct 21, 2019 10:55 AM UTC

    +1 User/account mgmt. should be at one single place, so I definitely support this idea.

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    alv123456
    Level 5
    Oct 3, 2019 7:38 AM UTC

    more than one year passed and nothing happened. disappointing.

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