Bring back 'Login As User' | Community
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Level 4
Jul 17, 2018 11:18 AM UTC
New

Bring back 'Login As User'

With the switch over to experience cloud admin console we have lost the ability as an admin to login as other users. This was an incredibly useful function to allow us to problem solve our users issues and test access levels.

Please please can you return this functionality.

32 replies

alessandrov9274
Level 2
Oct 22, 2018 10:37 AM UTC

Adobe, pls bring back this feature! It is very important to us for troubleshooting reports, dashboards, access rights etc... Basically only with this tool we can see what the end user really is seeing.

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New Participant
Sep 28, 2018 8:27 AM UTC

This feature is a MUST HAVE! It's not acceptable to remove such functionality: it's a huge disservice from Adobe!

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mapter603640
Level 2
Sep 28, 2018 8:22 AM UTC

We have the same problem

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Level 2
Sep 17, 2018 9:05 AM UTC

We urgently request this feature to be added to the new EC Admin Console! We not only need this feature to quickly assist internal users but also to troubleshoot, as previously mentioned by others already. This feature saves us a lot of hassle and time and our internal customers using Analytics expect that we have this functionality to support them quickly. Again, please bring back this feature!

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emilio_m2
New Participant
Aug 29, 2018 12:46 AM UTC

Please bring this back! It's essential for when I'm troubleshooting user queries!

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PradeepJaiswal
Level 3
Aug 15, 2018 4:41 AM UTC

+1

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marina_bear
Level 3
Aug 9, 2018 10:57 AM UTC

and set up expiration on user accounts in the Admin Console in the Cloud not in the legacy UI <-- please more power to admins so we could better troubleshoot and assist users

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Level 2
Jul 23, 2018 12:46 AM UTC

I just cited this very same reason as an example (below).  Very frustrating and does not reflect well on us as the SMEs/Admins OR on Adobe...

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Level 2
Jul 23, 2018 12:44 AM UTC

Yes. Yes. YES!!!  Had an end user that's a Director reach out because she couldn't login.  She tried to reset her password herself with no luck (she never received an email with instructions/link).  Short of reaching out to Client Care to reset, I had no options to help her.  Please bring it back ASAP!!

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Urs_Boller
New Participant
Jul 20, 2018 9:03 PM UTC

Please bring it back! we need a way to help end users (and check credentials)!

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