Browsers are "(unknown version)" since the latest rounds of browser updates? | Community
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gilliganondata
gilliganondata
Level 2
Oct 16, 2015 2:26 AM UTC
Solved

Browsers are "(unknown version)" since the latest rounds of browser updates?

I've checked in several different company logins, and they're all showing "(unknown version)" in the Browsers Report for what I assume are the latest releases of Chrome, Firefox, and Safari. Assuming that report requires some sort of backend mapping of user-agent strings to simplified browser/versions view, it looks like that process might have broken. Is anyone else seeing this issue? I've searched the forums and haven't found mention of it.

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Gigazelle
GigazelleAccepted solution
Employee
Oct 16, 2015 2:26 AM UTC

Whenever a new version of a web browser is released, lookup tables on Adobe Analytics' end must be accommodated. These lookup table updates usually happen during the maintenance release after the browser update.

For more information, see this KB article: https://marketing.adobe.com/resources/help/kb/en_US/analytics/kb/browser-unknown-version.html

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5 replies

Gigazelle
GigazelleAccepted solution
Employee
Oct 16, 2015 2:26 AM UTC

Whenever a new version of a web browser is released, lookup tables on Adobe Analytics' end must be accommodated. These lookup table updates usually happen during the maintenance release after the browser update.

For more information, see this KB article: https://marketing.adobe.com/resources/help/kb/en_US/analytics/kb/browser-unknown-version.html

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jorisdebeer
jorisdebeer
Level 4
Sep 15, 2021 11:54 PM UTC

Hi Gigazelle,

 

This page ranks very high for Adobe Analytics Unknown Browser, but the link to the Adobe Knowledge Base article is broken.

 

Can you please provide an updated link. I have not been able to find it myself.

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jorisdebeer
jorisdebeer
Level 4
Oct 10, 2024 12:32 AM UTC

This page seems to the updated version of the broken link: https://experienceleague.adobe.com/en/docs/experience-cloud-kcs/kbarticles/ka-20200

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devinderbanga
devinderbanga
Level 6
Oct 16, 2015 2:26 AM UTC

Hi

I recommend you to raise a tickets in client care.

 

Regards

Devinder

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c_grant_aa
Level 3
Oct 16, 2015 2:26 AM UTC

I don't consider this answer to be "solving" or even answering the question.  Maybe gilliganondata should have asked "when are you going to update your lookups so that we don't see these any more?"

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