Can I restore projects/segments of deleted user in Adobe Analytics | Community
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dhruvwali
dhruvwali
New Participant
October 17, 2017
Solved

Can I restore projects/segments of deleted user in Adobe Analytics

  • October 17, 2017
  • 3 replies
  • 3099 views

I accidentally deleted a user which had a lot of segments and projects which were not shared.

I need to recover it. Is there any way to recover this data?

Or if I can recover the user itself.

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Best answer by Hyder_Ziaee

Unfortunately the projects and the user cannot be restored.

As for the segments, only if you have the segment ID's, Customer Care can restore them.

3 replies

Gigazelle
Gigazelle
Employee
December 8, 2017

yes, the hexadecimal segment ID is what is needed to provide customer care.

    aaront76640645
    aaront76640645
    New Participant
    October 20, 2017

    Experienced the same issue here.  The image below is a list of Report Builder requests with deleted segments.  Is the 544575cbe...etc number the segment ID customer care would need to restore?  Thanks!

    Hyder_Ziaee
    Hyder_ZiaeeAccepted solution
    Employee
    October 17, 2017

    Unfortunately the projects and the user cannot be restored.

    As for the segments, only if you have the segment ID's, Customer Care can restore them.

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