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JessicaSi1
Level 2
November 24, 2015
Solved

Can't Remove Favorited Report

Hello,

How can I un-favorite a report? When I X out from the menu or un-click the star I get a confirmation message "Are you sure you want to unfavorite?" I click yes but when I refresh it is still there.  

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TanmayMathur
TanmayMathurAccepted solution
Employee
November 26, 2015

Hi Jessica,

I tried doing the same steps as you, after unclicking the Favorited star the report gets removed from the favorite list and the view goes back to the dashboard. I think this is a problem specific to you. I would request you to direct message me your company and user name, I'll see if I could replicate that. 

Thanks!

TM

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3 replies

TanmayMathur
TanmayMathurAccepted solution
Employee
November 26, 2015

Hi Jessica,

I tried doing the same steps as you, after unclicking the Favorited star the report gets removed from the favorite list and the view goes back to the dashboard. I think this is a problem specific to you. I would request you to direct message me your company and user name, I'll see if I could replicate that. 

Thanks!

TM

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JessicaSi1Author
Level 2
November 25, 2015

Unfortunately using another browser didn't work. After un-clicking the "Favorited" star and refreshing it reappears. 

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TanmayMathur
TanmayMathur
Employee
November 25, 2015

Hey Jessica,

Opening the report and un-clicking the 'Favorited' star removes the report from the list. If thats not working for you it might be some cache problem. Try doing that in a different browser. 

Thanks!

TM

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