Cannot get datas of workspace reports because of insufficient_access | Community
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RanZh1
New Participant
Jul 16, 2024 9:04 AM UTC
Question

Cannot get datas of workspace reports because of insufficient_access

Hi Adobe support team,

When I use Adobe Analytics API 2.0 to get a report data, the API reports an error: 
"errorCode": "insufficient_access",
"errorDescription": "User does not have access to this report suite - Error caused by exceptionMessage=User does not have access to this report suite"

I am using Server to Server authentication.

Thanks,
Carrie Zhao(ranz@cisco.com)
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9 replies

FarazHusain
FarazHusain
Employee
Jul 16, 2024 10:43 AM UTC

Can you check if the Techincal Account in your developer console project has access to the correct AA product profile, which has the required report suite? 

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RanZh1Author
New Participant
Jul 17, 2024 6:40 AM UTC

The required report suite is: webexgssprod

I found that I can access the api to get reportsuites information,
but I can't access some reports api. The error is:

"errorCode": "invalid_metric_access",
"errorDescription": "[metrics/concurrent_viewers_visitors] metrics are not available based on feature access level"


In fact, we have built some projects in Adobe Analytics Workspace, such as: GSS - Reports (Commercial Status), its project id is 657fe7cb83d59c012bb0c8ac. We want to get the datas of each report in this project through Adobe Analytics API, and then we will draw the graph ourselves. Could you tell me the correct request body for these reports?

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FarazHusain
FarazHusain
Employee
Jul 18, 2024 8:29 AM UTC

Hey @ranzh1 Can you please log a ticket to Customer Care via Admin Console such that we can take look further? I tried to review the details and it seems the metric you're trying to retrieve is Media related. Do you have Media provisioned which can be checked under Analytics -> Admin -> Company Setting home -> View Feature Access Levels or are these metrics enabled for this report suite?

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RanZh1Author
New Participant
Jul 16, 2024 9:05 AM UTC

This is the screenshot from Postman request.

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