Cannot publish segment to experience cloud via workspace | Community
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cameront2125600
Level 2
Jun 5, 2020 1:15 PM UTC
Solved

Cannot publish segment to experience cloud via workspace

Hi, 

 

I have all of the prerequisites listed to have experience cloud:

https://docs.adobe.com/content/help/en/analytics/components/segmentation/segmentation-workflow/seg-publish.html

 

I have on this enterprise Adobe Target and Adobe Analytics, and A4T. Additionally I have admin access, the report suites are set up, I even can see the check box indicating I can publish to experience cloud. But when I try to publish, and save, a segment in workspace, I get an error. I would create a support ticket but creating a ticket makes an error occur too!

 

Has anyone run into this? Does this organisation need Adobe Audience Manager to accomplish this?

 

Thanks,

 

Cameron Tarle

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    isinhaAccepted solution
    Employee
    Jun 15, 2020 6:57 PM UTC

    Hi @cameront2125600 ,

    Not sure if this was addressed. However, it looks like the Shared Profile hasn't been enabled for the report suite. This process basically creates a folder for each data source in Adobe Audience Manager which is required to publish segments from Analytics to Experience Cloud.

    The setting can be enabled internally by Adobe and the Adobe Client Care can do it easily.

    I hope this helps!

    View reply

    7 replies

    jantzen_b
    jantzen_b
    Employee
    Sep 16, 2020 6:39 PM UTC
    Were you able to solve this issue? If so, would you mind posting the solution so others that find this thread have the answer?
    Translate
    isinhaAccepted solution
    Employee
    Jun 15, 2020 6:57 PM UTC

    Hi @cameront2125600 ,

    Not sure if this was addressed. However, it looks like the Shared Profile hasn't been enabled for the report suite. This process basically creates a folder for each data source in Adobe Audience Manager which is required to publish segments from Analytics to Experience Cloud.

    The setting can be enabled internally by Adobe and the Adobe Client Care can do it easily.

    I hope this helps!

    Translate
      isinha
      Employee
      Jun 15, 2020 6:59 PM UTC
      Let me know if that helps.
      Translate
      Andrey_Osadchuk
      Andrey_Osadchuk
      Level 10
      Jun 9, 2020 8:11 PM UTC

      Maybe it was a temporary issue. Could you try again and share a screenshot if the error persists?

      Translate
        cameront2125600Author
        Level 2
        Jun 9, 2020 11:10 PM UTC
        Hi Andrey, still persisting. Shared a screenshot. Code is: 7cafe67a-86e7-40f3-9b83-df9742eb8513
        Translate
        cameront2125600Author
        Level 2
        Jun 9, 2020 2:23 PM UTC
        Do I need to enable server side forwarding? I may have missed that.
        Translate
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