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MasaakiAk
Employee
October 16, 2015
Solved

Corruption of double byte text in csv file

Is there some good way to download csv without corruption of double byte text?

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benjamingaines1981Accepted solution
Employee
October 16, 2015

Our engineering team reviewed this and were able to reproduce what you are seeing. They noted that the CSV file itself contains the correct characters; it is only when using Excel that the characters become garbled. Try opening the CSV file in a text editor or other application and let me know if that's not working. 

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4 replies

benjamingaines1981
Employee
October 16, 2015

I think what you are saying is "there is a bug with multi-byte characters in the CSV download feature." I will ask the engineering team to take a look. 

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MasaakiAkAuthor
Employee
October 16, 2015

Yes, Thx a lot.

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benjamingaines1981Accepted solution
Employee
October 16, 2015

Our engineering team reviewed this and were able to reproduce what you are seeing. They noted that the CSV file itself contains the correct characters; it is only when using Excel that the characters become garbled. Try opening the CSV file in a text editor or other application and let me know if that's not working. 

Translate
MasaakiAkAuthor
Employee
October 16, 2015

It works! I got the data from a editor and then put into excel correctly. Thanks for your support.

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