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MDDaniel
MDDaniel
New Participant
July 18, 2018
Solved

Creating new Adobe Analytics users

  • July 18, 2018
  • 2 replies
  • 1327 views

Hi,


I've recently been made an admin within Adobe Analytics, and have set up a number of users with new accounts. As of yesterday when attempting to set up a new account it appears this option isn't available, and that I potentially have to log into the Experience Cloud as an Admin to create any new users.

I've created an Experience Cloud account but I am not an administrator to be able to access the admin console. I don't believe we have an Administrator setup within the Experience Cloud to be able to provide me with access, how would I go about getting this access?

Many Thanks,

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Best answer by Pablo_Childe

Looks like you need to contact csm@adobe.com or your CSM account rep. Make sure your email address is on the record of account as the true administrator.

Adobe really needs to improve its user migration instructions as its very confusing and poorly documented when enterprise users are trying to migrate to new login.

2 replies

MDDaniel
MDDanielAuthor
New Participant
July 24, 2018

Thanks Pablo, hopefully I can get the support required through this email address.

Pablo_Childe
Pablo_ChildeAccepted solution
New Participant
July 20, 2018

Looks like you need to contact csm@adobe.com or your CSM account rep. Make sure your email address is on the record of account as the true administrator.

Adobe really needs to improve its user migration instructions as its very confusing and poorly documented when enterprise users are trying to migrate to new login.

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