creating segments for revisitors during two different date ranges

Question

Hi!We run a campaign a couple of times a year, and I'm curious about the repeat customers who keep coming back and engaging (visiting and ordering). The problem is, when I try to build segments for these loyal visitors, it keeps grabbing folks who only participated in the second campaign. I've tried excluding them, but no dice. Creating the desired segment:Let's say I want a segment of people who visited a specific page between January and June, ordered something then, and returned for another purchase between July and December. I used the "after sequence" feature to track July-December orders, but as you guessed, it included folks who first bought in the second half. Ideally, I only want customers with a purchase history in the first half.I tried excluding those cases by adding visit number or customer loyalty dimensions to the bottom visit container and excluding them. Unfortunately, that ended up wiping out most of the results (probably because the exclusion was in the visitor bucket. visit or hit buckets did not changed the results). how can we do this?

kr8tive · Accepted Answer

Right, I just simplified my examples... I could have also added a specific page to it.. but if this doesn't work... then adding a page is likely to fail as well.

In my recent meeting with Adobe, we discussed inconsistencies in traffic data. Orders and visits from seemingly new visitors were categorized as low traffic due to discrepancies between backend and UI-displayed visitor IDs. Essentially, different backend IDs might be getting grouped under the same ID in Workspace. It is better to use a data warehouse when we look into visitor IDs

Jennifer_Dungan · Answer

Hmm while that should work, I was having some issues replicating as well... but instead of using a date range, I added a sub container inside the first clause for:  Month equals Jan 2023ORMonth equals Feb 2023ORMonth equals Mar 2023ORMonth equals Apr 2023ORMonth equals Jun 2023  And then in the second part, another container for the Months Jul - Dec    Try this and see if it works better?

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