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New Participant
Jan 19, 2019 12:56 PM UTC
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Customer Loyalty

In the customer loyalty report, what is the look back window for returning and loyal customers?  A return customer is 2 orders and loyal customers 3+, but how far back does that metric look?  Is it since we started using Omniture?

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Gigazelle
GigazelleAccepted solution
Employee
Jan 29, 2019 9:44 PM UTC

As far back as we have data on that visitor. How far back that actually is in practicality depends on how frequently a visitor clears their browser cookies.

1 reply

Gigazelle
GigazelleAccepted solution
Employee
Jan 29, 2019 9:44 PM UTC

As far back as we have data on that visitor. How far back that actually is in practicality depends on how frequently a visitor clears their browser cookies.

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