Data feed job always pending and in progress | Community
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omco77633670
omco77633670
New Participant
Nov 11, 2022 10:43 AM UTC
Solved

Data feed job always pending and in progress

Hi all, 

 

I have created a data feed to FTP to try fetching some historical data from Oct 1st, 2022. It worked well for fetching a few days' data. Then it stopped for some reason, and I noticed the situation of the job list below.

FTP storage is not an issue because we have additional data feed completed successfully today.

 

 

Any ideas? Thanks in advance!

 

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VaniBhemarasetty
VaniBhemarasettyAccepted solution
Employee
Nov 14, 2022 12:48 PM UTC

@omco77633670 Please raise a client care ticket with the data feed ID, Team can check the backend logs for the reasons why the feed is stuck and can assist you accordingly

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3 replies

VaniBhemarasetty
VaniBhemarasettyAccepted solution
Employee
Nov 14, 2022 12:48 PM UTC

@omco77633670 Please raise a client care ticket with the data feed ID, Team can check the backend logs for the reasons why the feed is stuck and can assist you accordingly

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    omco77633670
    omco77633670Author
    New Participant
    Nov 16, 2022 7:37 AM UTC

    Thank you for your reply. I'll proceed with it when needed.

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    Jennifer_Dungan
    Jennifer_Dungan
    Level 2
    Nov 11, 2022 9:09 PM UTC

    It almost looks like this particular job is blocked... like something stalled in one of the jobs and it's now preventing all new jobs from running?

     

    You may have to contact client care and get them to stop the first failing job so that the others can run?

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