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francescop47742
Level 3
Jan 13, 2021 1:58 PM UTC
Solved

Difference between event and instances

Hi to all 🙂

 

I have a hit that sends to adobe workspace an event (event 5) and populated an evar (evar73 = "checkout_Carla").

 

 

I'm pretty sure that there is only one call that trigger the event and the evar but, when I compare the event and the evar instances in the workspace I see a different name 1.389 (Event5) Vs 3.676 (evar instances)

 

 

How is it possible? The only solution is that the evar is sent in another called?

 

Thk,

Francesco

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Jacob-DDdev
Jacob-DDdevAccepted solution
Level 6
Jan 13, 2021 2:35 PM UTC

Hi @francescop47742 ,

For a detailed explanation of "instances of..." please review this doc, here.

Most likely there are some additional image requests going out on the same page that the evar is being set. In particular, be careful to check for any click tracking your site may have. You may be able to track this down in Workspace if you filter by page name where these don't align and checking other variables that are used for link reporting.

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12 replies

jantzen_b
jantzen_b
Employee
Jan 25, 2021 8:05 PM UTC
Do any of the answers below answer your initial question? If so, can you select one of them as the correct answer? If none of the answers already provided answer your question, can you provide additional information to better help the community solve your question?
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yuhuisg
yuhuisg
New Participant
Jan 14, 2021 3:57 PM UTC

Breakdown your eVar by Custom Link. Does AA report any other Custom Links besides "NewsletterSubscription" (the "link name" value shown in your screenshot)?

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    francescop47742Author
    Level 3
    Jan 15, 2021 1:12 PM UTC
    If i using custom link the number is equal https://www.screenpresso.com/=NN7xd how is it possible?
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    andrewz_webmd
    Level 3
    Jan 13, 2021 2:57 PM UTC

    Events can be configured to increment at several levels... i.e. once per visitor or visit or every time. so if an "event trigger" happens 10 times during a single user session, depending on how you have that event configured it could show 1 or it could show 10.

     

    Evars persist (unless explicitly built to not) beyond the hit they are set on. So to use "instances" with an evar can be strange because it will only count the number of times it was set and will not include persisted values. 

     

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      francescop47742Author
      Level 3
      Jan 15, 2021 12:00 PM UTC
      thk for reply, it set always record event https://www.screenpresso.com/=Cq5Gg 😞
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      Jacob-DDdev
      Jacob-DDdevAccepted solution
      Level 6
      Jan 13, 2021 2:35 PM UTC

      Hi @francescop47742 ,

      For a detailed explanation of "instances of..." please review this doc, here.

      Most likely there are some additional image requests going out on the same page that the evar is being set. In particular, be careful to check for any click tracking your site may have. You may be able to track this down in Workspace if you filter by page name where these don't align and checking other variables that are used for link reporting.

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        francescop47742Author
        Level 3
        Jan 15, 2021 12:01 PM UTC
        ok even personally it's the only idea that comes to my mind too
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