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nic_cm
nic_cm
Level 4
Sep 10, 2010 5:08 AM UTC
Delivered

Don't mix Visits and Instances in funnel reports

Hi,

 

In funnel reports we can use the "Visits (report-specific)" metric. As soon as a filter is applied, instead of the amount of Visits, the amount of Instances is shown. Unfortunately the report still uses "Visits" as description.

 

This is no bug. ClientCare:

"In funnels, the "Visits (Report-Specific)" metric will be Instances, but only if you have defined a filter. In that case, it will be Instances of the defined Filter value. If no filter is specified, "Visits (Report-Specific)" will be Visits."

 

Conclusion of ClientCare:

"though it is not necessarily intuitive, this function is indeed working as designed".

(emphasis by me)

 

My idea is, maybe it is old-fashioned, use the correct name of the metric. If the report shows Instances, don't call them Visits.

 

so long

nic



    5 replies

    benjamingaines2
    benjamingaines2
    Employee
    Oct 20, 2016 8:58 PM UTC

    The new funnel (Fallout) visualization in Analysis Workspace does not force this limitation. 

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    nic_cm
    nic_cmAuthor
    Level 4
    Dec 15, 2011 2:02 AM UTC

    Hi Ben, Hi Adobe,

     

    the issue was indeed solved. The current SCv15.x is showing both Visits and Instances in filtered funnel reports.*1

    I can send proof if needed. Else I think, we can consider this as "Implemented".

     

    so long

    nic

     

    *1 AND (Visits not equal Instances) AND (both metrics show the same values as in the ranked report)

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    benjamingaines2
    benjamingaines2
    Employee
    Sep 21, 2010 3:17 PM UTC
    I think you will find many of these issues resolved in a future release of SiteCatalyst. We are making platform changes that I believe will remove the need to rely on these unclear metrics in most cases. I am going to mark this as "In Progress" for the time being, and we can revisit this if necessary.
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    beatrice3
    beatrice3
    New Participant
    Sep 13, 2010 6:01 AM UTC

    I agree too.. I was the one asking Nic as I was confused!!

     

    Beatrice

     

    PS why is it difficult to have it changed since it is wrong? It should be in Omniture's best interest!

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    claudia61
    claudia61
    Level 3
    Sep 10, 2010 5:31 AM UTC

    Hello!

     

    I totally agree with nic. This is confusing for us "experts" in SiteCatalyst already. For a normal user that is very distracting and contributes to the ideas that the tool might not work correctly and as soon as this starts many people stop using it.

     

    @Omniture: please stop showing one metric / dimension and calling it something else!

    Other example: referring domains in a break down shows types/bookmarked for ALL page views that had "unknown" before. Only a small part of that is types/bookmarked. Many of them come from internal and hence do not have a referrer!

     

    Best regards,

    Claudia

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