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New Participant
March 5, 2020
Solved

Empty Last Touch Channel reports

  • March 5, 2020
  • 3 replies
  • 5182 views

On Workspace freeform table, I have Last touch channel vs key metrics set up. There are rows of last touch channels that show up even though the key metrics column come up as "Invalid" or a zero. 

How do I stop this from happening? 

 

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Best answer by PratheepArunRaj

Dear Sharanya,

Guess there are some gaps in Marketing Channels Reporting Rules based on Processing Order. You should check the Processing Order. If you can share as a Screen Grab, that might also help us to advice you accordingly.

Thank You, Arun.

3 replies

jantzen_b
Employee
September 16, 2020
Do any of the answers below answer your initial question? If so, can you select one of them as the correct answer? If none of the answers already provided answer your question, can you provide additional information to better help the community solve your question?
PratheepArunRaj
PratheepArunRajAccepted solution
New Participant
March 11, 2020

Dear Sharanya,

Guess there are some gaps in Marketing Channels Reporting Rules based on Processing Order. You should check the Processing Order. If you can share as a Screen Grab, that might also help us to advice you accordingly.

Thank You, Arun.

New Participant
March 15, 2020

Hi Arun,

After spending some time on this, I noticed the Bounce Rate column is causing the empty rows to show up because the Entries have data and Bounces have 0. Still deciding what to do about it in terms of visualization.

Thanks for reaching out!

Andrey_Osadchuk
New Participant
March 5, 2020

Could you share a screenshot?

New Participant
March 6, 2020
I have updated with the screenshot now. 🙂