Empty Last Touch Channel reports | Community
Skip to main content
Level 2
Mar 5, 2020 7:11 AM UTC
Solved

Empty Last Touch Channel reports

On Workspace freeform table, I have Last touch channel vs key metrics set up. There are rows of last touch channels that show up even though the key metrics column come up as "Invalid" or a zero. 

How do I stop this from happening? 

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
PratheepArunRaj
PratheepArunRajAccepted solution
New Participant
Mar 11, 2020 2:56 PM UTC

Dear Sharanya,

Guess there are some gaps in Marketing Channels Reporting Rules based on Processing Order. You should check the Processing Order. If you can share as a Screen Grab, that might also help us to advice you accordingly.

Thank You, Arun.

7 replies

jantzen_b
Employee
Sep 16, 2020 6:31 PM UTC
Do any of the answers below answer your initial question? If so, can you select one of them as the correct answer? If none of the answers already provided answer your question, can you provide additional information to better help the community solve your question?
Translate
PratheepArunRaj
PratheepArunRajAccepted solution
New Participant
Mar 11, 2020 2:56 PM UTC

Dear Sharanya,

Guess there are some gaps in Marketing Channels Reporting Rules based on Processing Order. You should check the Processing Order. If you can share as a Screen Grab, that might also help us to advice you accordingly.

Thank You, Arun.

Translate
Level 2
Mar 15, 2020 2:18 PM UTC

Hi Arun,

After spending some time on this, I noticed the Bounce Rate column is causing the empty rows to show up because the Entries have data and Bounces have 0. Still deciding what to do about it in terms of visualization.

Thanks for reaching out!

Translate
Andrey_Osadchuk
Level 10
Mar 5, 2020 2:39 PM UTC

Could you share a screenshot?

Translate
Level 2
Mar 6, 2020 12:15 PM UTC
I have updated with the screenshot now. 🙂
Translate