ERROR IMS SSO Failed: Unable to access user IMS session | Community
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Andrey_Osadchuk
Andrey_Osadchuk
Level 10
May 2, 2017 3:59 PM UTC
Solved

ERROR IMS SSO Failed: Unable to access user IMS session

Hi everyone,

I frequently face the error message “ERROR IMS SSO Failed: Unable to access user IMS session” when access Analytics via Marketing Cloud. So far, the only workaround I have found is to remove adobe cookies or open a new browser window in Incognito mode before signing in to Marketing Cloud.

Has anybody faced this same challenge accessing Analytics?

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    Gigazelle
    GigazelleAccepted solution
    Employee
    Apr 2, 2018 9:11 PM UTC

    I checked our bug reporting system, and there are several causes behind this issue, most different to each organization. If you see this issue, I would recommend reaching out to customer care so we can get it to engineering to resolve.

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    7 replies

    ennios80062659
    New Participant
    Nov 13, 2018 3:53 PM UTC

    Hey,

    The issue occurred again today, your workaround doesn't seem to work. Are there any maintenance breaks or something or is there something wrong with my account?

    Thanks,

    Ennio

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    isinha
    Employee
    Oct 25, 2018 12:58 PM UTC

    Hi,

    Please try one of the following options:

    1) Set the default landing page to Analytics from Edit Profile page in the Experience Cloud (on clicking on your profile on top-right corner, you will see this option).

    2) Use the following URL format to access Analytics: https://tenantid.experiencecloud.adobe.com/analytics. For instance, it would be https://moneta.experiencecloud.adobe.com/analytics  for "Moneta".

    These are workarounds until we fix the issue by end of this week or early next week.

    Hope this helps! Thanks.

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    Roman_Gazarek
    Roman_Gazarek
    Level 3
    Oct 25, 2018 12:50 PM UTC

    ERROR IMS SSO Failed: Unable to access user IMS session

    I experience this issue at my organization very often over the past days. The only workaround is to open an anonymous window in Chrome.

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    Gigazelle
    GigazelleAccepted solution
    Employee
    Apr 2, 2018 9:11 PM UTC

    I checked our bug reporting system, and there are several causes behind this issue, most different to each organization. If you see this issue, I would recommend reaching out to customer care so we can get it to engineering to resolve.

    Translate
    prateekb7009503
    prateekb7009503
    New Participant
    Jan 15, 2018 8:37 AM UTC

    Same error at our end as well.

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      talanchen
      Level 2
      Jul 13, 2017 4:34 AM UTC

      Same issue today:

      ERROR IMS SSO Failed: Unable to find linked company

      Translate
        andrew_r-GrfLbX
        andrew_r-GrfLbX
        Level 5
        May 3, 2017 8:41 AM UTC

        I get this quite frequently too, the marketing cloud login system is just not fit for purpose in its current state. I have heard work is ongoing to banish this issue but heard no dates as to when.

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