Error on clicking Email link for subscription renewal | Community
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cbvw
New Participant
Mar 7, 2022 7:16 AM UTC
Solved

Error on clicking Email link for subscription renewal

Hi all,

since the last few weeks I'm always getting an error (see screenshot) when I try to renew an Analytics subscription via mail!

 

 

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jayakrishnaaparthasarathy
jayakrishnaaparthasarathyAccepted solution
New Participant
Mar 7, 2022 1:52 PM UTC

Hi @cbvw  - Please send email to spphelp@adobe.com and explain about your issue.

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5 replies

RaawiMahendru
Level 4
Mar 7, 2022 7:35 PM UTC

Hey @cbvw  Can you elaborate what exactly you are trying to do ? What are the steps you following, is there a broken link in the email ?

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cbvwAuthor
New Participant
Mar 8, 2022 10:54 AM UTC

The journey is as follows:

  1. Getting the schedule renewal mail from adobe server
  2. Click on CTA "renew schedule" in mail
  3. Redirect to adobe website (Copytext "Confirm -Please click the button below to confirm this action.")
  4. Clicking on Submit CTA
  5. Getting the Error "An Unknown Error Has Occurred -
    We were unable to perform the operation that you had requested. Please try again later."

 

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RaawiMahendru
Level 4
Mar 8, 2022 2:16 PM UTC

Thanks for outlining the steps here @cbvw 

Sorry to hear about the difficulty.

It looks like the link is broken, it may be the API call so the best option would be to reach out to Adobe Customer Care and they would be able to liaise with the concerned team and get this sorted for you.

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jayakrishnaaparthasarathy
jayakrishnaaparthasarathyAccepted solution
New Participant
Mar 7, 2022 1:52 PM UTC

Hi @cbvw  - Please send email to spphelp@adobe.com and explain about your issue.

Translate
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