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ダビュンチバーター
ダビュンチバーター
Level 2
Oct 28, 2024 2:28 AM UTC
Solved

Error when downloading items as CSV

From October 25th, when I click "Download items as CSV" in the right-click menu in the Adobe Analytics workspace, the following message appears and I cannot download. Message: Error: An unexpected error has occurred. Please try updating the project again. Does anyone know how to solve this?

 

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FarazHusain
FarazHusainAccepted solution
Employee
Oct 28, 2024 10:15 AM UTC

You need to navigate to Support Tab as highlighted below:

 

 

Then, Navigate to Open ticket tab and choose Analytics as a product and fill in the issue details:

 

 

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4 replies

FarazHusain
FarazHusain
Employee
Oct 28, 2024 9:32 AM UTC

Hey @ダビュンチバーター This is an ongoing bug. You can log a support ticket via Experience League for more details on the same.

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    ダビュンチバーター
    ダビュンチバーターAuthor
    Level 2
    Oct 28, 2024 10:00 AM UTC

    Sorry, but can you tell me how to log a support ticket in Experience League?

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    FarazHusain
    FarazHusainAccepted solution
    Employee
    Oct 28, 2024 10:15 AM UTC

    You need to navigate to Support Tab as highlighted below:

     

     

    Then, Navigate to Open ticket tab and choose Analytics as a product and fill in the issue details:

     

     

    Translate
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