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Reza_Bazargan
New Participant
Dec 2, 2021 9:24 AM UTC
Solved

Exclude Visitors using VPN

Hi 

 

Is there any way to exclude the users having VPN to visit the website? 
We have lots of visits accumulated under one county and we think the big share is those using VPN

 

Regards

Reza

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    RaawiMahendruAccepted solution
    Level 4
    Feb 4, 2022 8:28 PM UTC

    Hey @reza_bazargan -

     

    I don't think there is a direct option to exclude data for users who are using VPN. However, you can get the IP address information from Data Warehouse reports

     

    You can exclude data from specific IP addresses, such as internal website activities, site testing and employee usage, from your reports. Excluding data improves report accuracy by excluding IP address data. Additionally, you can remove data from denial of service or other malicious events that can skew report data. You can configure exclusion or by using your firewall.

    Analytics > Admin > All admin > Exclude by IP

     

    You can use wildcard indicators (*) to exclude a range of addresses. For example, 0.0.*.0 would exclude all IP addresses between 0.0.0.0 and 0.0.255.0. You can exclude up to 50 different IP addresses.

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    2 replies

    RaawiMahendruAccepted solution
    Level 4
    Feb 4, 2022 8:28 PM UTC

    Hey @reza_bazargan -

     

    I don't think there is a direct option to exclude data for users who are using VPN. However, you can get the IP address information from Data Warehouse reports

     

    You can exclude data from specific IP addresses, such as internal website activities, site testing and employee usage, from your reports. Excluding data improves report accuracy by excluding IP address data. Additionally, you can remove data from denial of service or other malicious events that can skew report data. You can configure exclusion or by using your firewall.

    Analytics > Admin > All admin > Exclude by IP

     

    You can use wildcard indicators (*) to exclude a range of addresses. For example, 0.0.*.0 would exclude all IP addresses between 0.0.0.0 and 0.0.255.0. You can exclude up to 50 different IP addresses.

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      Pablo_Childe
      Pablo_Childe
      New Participant
      Dec 2, 2021 5:27 PM UTC

      I think you should look at ip filtering. Im guessing the vpn you see is predominantly one IP group. Ip filtering then should help you exclude them.

       

      Go to admin > report suites > general setting > bot rules

       

      Add exclusions there.

       

      regards

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