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Andrey_Osadchuk
Andrey_Osadchuk
Level 10
Aug 25, 2019 2:36 PM UTC
Solved

Fallout conundrum

Can anyone explain why the Fallout below shows different number of visitors for a given Day, how is it possible that one of the numbers is higher than the number shown in the freeform table?

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Asheesh_Pandey
Asheesh_PandeyAccepted solution
New Participant
Aug 26, 2019 11:52 PM UTC

Another thing on virtual report suite, using visitor container segment gives expected results while on parent report suite it should match visitor data anyways.

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10 replies

analytics_union
Level 4
May 7, 2020 9:05 AM UTC

Just wanted to add that I had the same problem here, and found that it's because of how segments are applied in Fallout charts, as explained here: https://docs.adobe.com/content/help/en/analytics/analyze/analysis-workspace/visualizations/fallout/fallout-flow.html#section_654F37A398C24DDDB1552A543EE29AA9

 

Hopefully, Adobe will change this so that the Fallout report in AW is consistent with its R&A cousin.

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LeeDixon
New Participant
Apr 21, 2020 3:20 PM UTC
Did you ever find a solution to this Andrey?
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cmabie
Level 2
Feb 9, 2022 6:15 PM UTC

I haven't been able to find any evidence that it has been fixed or even addressed. I am still having this problem.

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Andrey_Osadchuk
Andrey_OsadchukAuthor
Level 10
Aug 27, 2019 3:59 PM UTC

Asheesh, you are right! This was a virtual report suite; the parent suite returns the data accurately.

Do you know the causing factors of that inconsistency in VRS? What should be taken into account to avoid such issues?

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Asheesh_Pandey
Asheesh_PandeyAccepted solution
New Participant
Aug 26, 2019 11:52 PM UTC

Another thing on virtual report suite, using visitor container segment gives expected results while on parent report suite it should match visitor data anyways.

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cmabie
Level 2
Feb 9, 2022 6:16 PM UTC

Want to follow up here to see if there is any explanation for why using a VRS causes this problem: Was this ever addressed?

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Andrey_Osadchuk
Andrey_OsadchukAuthor
Level 10
Aug 26, 2019 6:49 AM UTC

The segment I used i just a day, there is no any other criteria in it. This is why I consider this a conundrum because logically it's not possible that different visitor numbers are returned for the same day.

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Asheesh_Pandey
Asheesh_Pandey
New Participant
Aug 25, 2019 4:13 PM UTC

Humm, I got it correct for first touch point and segment having same date range, you may wanna play with your day segment. lmk

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Andrey_Osadchuk
Andrey_OsadchukAuthor
Level 10
Aug 25, 2019 3:46 PM UTC

Hi Asheesh,

The date in the fallout shown in my screenshot is the first touchpoint. The explanation above does not help, unfortunately.

Any other thoughts?

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Asheesh_Pandey
Asheesh_Pandey
New Participant
Aug 25, 2019 3:36 PM UTC

Fall Out:

All Visitors touchpoint is looking for all visitors qualify for a calendar date range as first touchpoint, while day (Aug 24, 2019) is only showing visitor qualify for the day.

Freeform:

Only showing visitors qualify for the day.

Solve:

Reset freeform calendar date range to Aug 24, 2019.

E.g.

Fall Out

Freeform

To Solve - Reset Calendar to selected date.

Thanks,

Asheesh

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