File Downloads Reports now showing all files as unspecified | Community
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stephen_desmond
stephen_desmond
Level 2
Mar 9, 2017 7:55 AM UTC
Solved

File Downloads Reports now showing all files as unspecified

Hi all,

 

I've recently encountered an issue whereby all of the File download reports are showing as "Unspecified"

 

We have change the host for these files recently but I thought the File Downloads report would pick up this regardless since the file format (PDF) is the same.

 

What do I need to do to get the link names back? The number of download instances is appearing fine so no issues there.

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Saurabh_Kumar1Accepted solution
Level 5
Mar 10, 2017 9:55 AM UTC
Hello Stephen, Based on your inputs, it looks like that you have set up some custom logic for capturing link name. That custom logic is parsing file path. Depending upon your analytics set-up, custom logic may be located on file download link onclick attribute or tracking Javascript or Tag manager rule. Let me know if it helps and we can discuss further if needed. Regards, Saurabh Kumar.
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8 replies

louisva
New Participant
May 1, 2024 3:22 PM UTC

Just rename the files to their original names including their extension format (.exe or .mp4 for example) , and they should then work.

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Saurabh_Kumar1
Level 5
Mar 24, 2017 4:48 AM UTC
Stephen - Just curious, did this issue got fixed? Regards, Saurabh Kumar.
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stephen_desmond
stephen_desmondAuthor
Level 2
Mar 15, 2017 4:59 AM UTC

Saurabh Kumar wrote...

Hello Stephen, Based on your inputs, it looks like that you have set up some custom logic for capturing link name. That custom logic is parsing file path. Depending upon your analytics set-up, custom logic may be located on file download link onclick attribute or tracking Javascript or Tag manager rule. Let me know if it helps and we can discuss further if needed. Regards, Saurabh Kumar.

 


Thanks, this helps. I'm going to look into this a little further and provide more information once available.

Thanks,

Stephen

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andrew_r-GrfLbX
andrew_r-GrfLbX
Level 5
Mar 10, 2017 10:37 AM UTC

We have noticed the same thing here. Can you advise if you're using DTM?

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Saurabh_Kumar1Accepted solution
Level 5
Mar 10, 2017 9:55 AM UTC
Hello Stephen, Based on your inputs, it looks like that you have set up some custom logic for capturing link name. That custom logic is parsing file path. Depending upon your analytics set-up, custom logic may be located on file download link onclick attribute or tracking Javascript or Tag manager rule. Let me know if it helps and we can discuss further if needed. Regards, Saurabh Kumar.
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stephen_desmond
stephen_desmondAuthor
Level 2
Mar 10, 2017 6:39 AM UTC

Hi,

 

Thanks for your reply.

The files themselves resemble something along the lines of the following:

https://s3.amazonaws.com/quick-start-guides/products/DVDPlayer.pdf

I cannot give the direct link due to confidentiality requirements unfortunately. The links are hosted on Amazon S3 and the full link name used to show in the reports but this has now stopped working recently. They have been moved to a different folder in Amazon S3 and are now showing as unspecified. It should be a fairly simple fix but wondering if I can be pointed in the right direction.

Thanks,

Stephen

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stephen_desmond
stephen_desmondAuthor
Level 2
Mar 10, 2017 6:39 AM UTC

Hi,

 

Thanks for your reply.

The files themselves resemble something along the lines of the following:

https://s3.amazonaws.com/quick-start-guides/products/DVDPlayer.pdf

I cannot give the direct link due to confidentiality requirements unfortunately. The links are hosted on Amazon S3 and the full link name used to show in the reports but this has now stopped working recently. They have been moved to a different folder in Amazon S3 and are now showing as unspecified. It should be a fairly simple fix but wondering if I can be pointed in the right direction.

Thanks,

Stephen

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Saurabh_Kumar1
Level 5
Mar 9, 2017 10:34 AM UTC

Hello,

  Can you pls. share download link page URL or the HTML snippet for download link to find the solution?

Regards,

Saurabh Kumar.

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