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juliagorovik
New Participant
Jul 12, 2021 7:52 AM UTC
Solved

Getting "Failed to load page" when login to adobe analytics

Good day, everyone.

 

Getting this when trying to log into adobe analytics, tried from different browsers, networks, PCs and phones. Is there a way to get through?

Failed to load page

The page isn't loading correctly. Please check your login and try again. If you continue to get this message, contact customer care and reference: EIM Instance Id 5b2bcc72-e2e4-11eb-938c-6d76ee7e8a7d

 

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vidurb80577666Accepted solution
Employee
Jul 12, 2021 6:43 PM UTC

@juliagorovik,

Adobe has fixed the issue and I am hoping you would be able to login now. 

View reply

5 replies

Andrey_Osadchuk
Andrey_Osadchuk
Level 10
Jul 13, 2021 2:19 PM UTC

@juliagorovik ,

The issue was fixed. Please label this question as resolved.

 

For reference

 

Major issue #20210712013, July 12, 2021
Adobe Analytics in Americas, APAC, EMEA
Services affected: Reporting(Analysis Workspace)
Impact scope: This issue may not affect all customers.
Last update: An update on this issue has been posted as follows -

Multiple Experience Cloud customers globally, using IMS authentication were unable to login into their production instances.

The impact had been mitigated, and all services have been restored.

 

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    madler_alteryx
    New Participant
    Aug 12, 2022 8:54 AM UTC

    @andrey_osadchuk @vidurb80577666 
    I am having the same issue when trying to access Adobe Analytics.

    Translate
    daulet
    New Participant
    Jul 31, 2023 3:22 AM UTC

    Hello, did you fix the problem?

    Translate
    vidurb80577666Accepted solution
    Employee
    Jul 12, 2021 6:43 PM UTC

    @juliagorovik,

    Adobe has fixed the issue and I am hoping you would be able to login now. 

    Translate
    amgup
    Level 7
    Jul 12, 2021 9:24 AM UTC

    @juliagorovik  Please reach out to client care team along with this EIM instance id, Login Company name, HAR logs and screenshot of the error as there is an issue going on.

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