Getting this console error : "The following item cannot be handled by the data layer because it does not have a valid format" | Community

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Getting this console error : "The following item cannot be handled by the data layer because it does not have a valid format"

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Hi Team,

I saw this error on console not sure why we are getting this can anyone help me to resolve this.

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Pankaj_Sabharwal

Level 5

Please ensure that you have all the Adobe extensions installed.

Also you could open console >> click on settings under the X >> ensure that the Preserve Log option is selected.

Let us know if you still have any questions.

Thanks.

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MazidAuthor

New Participant

Hi @pankaj_sabharwal

I have do this previously also but still getting this error.

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Level 2

Hi There,

I have found that I am receiving the same type of error. Were you able to ever find a root cause and/or solution?

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New Participant

What data layer are you using?

When you click on that VM9:85, your browser console should jump to the relevant line in your web page's code that is throwing the error. Do those lines look familiar to you?

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MazidAuthor

New Participant

When i click on VM9:85 it will showing this and its not showing the exact error type.

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New Participant

Expand the console error message, then click each error line until you find one that "makes sense".

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