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normcloutier8
normcloutier8
Level 4
February 17, 2010
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Give admins universal password for all users in a login-company

  • February 17, 2010
  • 11 replies
  • 9466 views

I've been told that Omniture staff have a magic password that lets them log in as any user to see what they see.

 

It's really the only efficient way to troubleshoot, and would be the ideal tool for admin-level users who must support dozens or hundreds of users.

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    ronnywilke-Jp0Q
    ronnywilke-Jp0Q
    Level 2
    April 14, 2010

    We manage a lot of users and report suites in our sc-suite. To handle internal support request more faster and much more precise we thought about superuser-logins that can login into any of a account without knowing the specific password and would have the specific settings of the user /account.

    This would be extremely helpful to assist internal colleagues in cases of support enquiries.

     

    Omniture is using this kind of feature for internal support cases, isn't it?

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