How to implement cross domain tracking ? | Community
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10 replies

Jennifer_Dungan
Level 2
Oct 16, 2024 4:28 AM UTC

I've seen other people with this issue... I am not sure if the current version of the code is failing to automatically grab the Visitor Id from the query parameters...  I believe that some people solved this by creating a rule to grab the values from the parameters and force the ECID cookies, etc before the tracking is run....

 

While I don't think you should have to do this... you are not the first to complain about this exact issue... you might want to open a ticket with Client Care.

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Jagpreet_Singh_
Employee
Oct 21, 2024 7:31 AM UTC

Hi @aagk123  Did you find the suggestions helpful? Let us know if you need any further information! If the solution works for you, please mark the answer as correct to help others. And if you’ve found your own solution, we’d love for you to share it with the community. Thank you!

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bjoern__koth
New Participant
Oct 15, 2024 7:56 PM UTC

Hi @aagk123 

can you specify what did not work for you and how you implemented it?

I never really encountered any issues with this functionality.

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Cheers from Switzerland!
aagk123Author
Level 5
Oct 16, 2024 4:42 AM UTC

trackingServer: 
trackingServerSecure: 
marketingCloudServer: 
marketingCloudServerSecure: " 

 

Now how and where to find these values?

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bjoern__koth
New Participant
Oct 16, 2024 5:24 AM UTC

You can actually use the same value for all of them. It is the domain you see your tracking events being sent through when you look at the network tab and filter for "/b/ss".

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Cheers from Switzerland!
Amruthesh_AG
New Participant
Oct 15, 2024 2:14 PM UTC

@aagk123You mean visitor is getting changed when you navigate to other domain?

If yes how you are fetching visitor id?

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aagk123Author
Level 5
Oct 15, 2024 2:55 PM UTC

We are using launch and installed same launch code to both sites.so when we move from Site A to Site B the Id changes

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