I am not able to download my certificate | Community
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ShreyaVe1
New Participant
Nov 7, 2024 7:18 PM UTC
Question

I am not able to download my certificate

I am not able to download my certificate

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    5 replies

    FarazHusain
    FarazHusain
    Employee
    Nov 8, 2024 11:45 AM UTC

    Hey @ShreyaVe1, In the new portal, you can go to Support -> Contact Us and create a ticket from there - https://certification.adobe.com/support/contactus?%2Fsupport%2Fcontactus. Someone from the Certification portal team should be able to help. 

     

     

     

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      Jagpreet_Singh_
      Jagpreet_Singh_
      Employee
      Nov 18, 2024 7:47 AM UTC

      @shreyave1  Did you find the suggestion helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

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      Jennifer_Dungan
      Jennifer_Dungan
      Level 2
      Nov 7, 2024 8:52 PM UTC

      Hi @shreyave1,

       

      Are you referring to the Adobe Certifications? As in, you have passed a certification level and are unable to download it?

       

      Do you have any plugins that might be interfering? Or possibly try another browser?

       

      I don't know who runs the cert program, but maybe one of the employees here does, but I can try to make some inquiries... but it may not be fast, since I don't know the proper channel....

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