Image request show Event is fired 1 time, but report display 7 times

Forgot to mention, there was an exit rule triggering after i navigate away from the search page, and so, all the eVars and events on the page were sent again with the exit link.

Thanks.

I tried setting "Expire after" to Hit & allocation as suggested above, but the same problem continued to persist.

I resolved this issue by resetting the variables in this manner. Do you see any side effects by doing this?

s.events='';

s.linkTrackVars='';

s.linkTrackEvents = '';

You can get in touch with Client Care, by clicking help and then the 'Customer Care' menu point, after logging into Analytics/Experience Cloud.

/Løjmann

Hi,

Can you tell me how can i get in touch directly with support team? Is there a online chat option available?

I tried with the following suggestion, however, the link tracking stops with this "false" parameter. Unfortunately, it did not help in my case.

s.tl(false,'o', "Search Filter Click event");

As I can see the Adobe Analytics image request & its variables being sent correctly, could it be that the report configuration may be wrong? I mean is there a configuration(s) with the Report Suite or the eVar report that could be incorrect &/or I should verify/double check it/them?

The format of the eVar value is like as following,

eVar14=Files|Milwaukee|page0
where, the format is <search-Filter>|<search-Term>|<current-page-number>

are you pointing to these 3 pipe symbol separated values that it the count is 3?

Okay, then the implementation sounds good... What data does the eVar contains? Don't you think, it is simply because the eVar have had the same value multiple times when the button has been clicked?

/Løjmann

Hi Lojmann,

I printed the s.events variable, it looks correct and as expected. It just have one event (event77). There is exactly one image request which is triggered on the button click. it has the correct eVar and event

However, when i open the eVar report, i see  multiple counts.

No other processing rule that I see being triggered on click.

Hi,

I don't see why it would record the event multiple times. Could you try to write the value of s.events to the console, before the tracking request are fired?

Do you have any processing rule, that could affect the count?

/Løjmann