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Sophie_H
Level 2
Oct 26, 2022 11:49 AM UTC
Solved

Issue with PDF attached in email - Scheduled report

Hi!
I have created a scheduled report. This report is sent in pdf.
The issue is that the titles of some summary numbers are squeezed whereas it looks fine in the report itself and even when I download the PDF version from the project>download PDF.
The dimension tab is closed and the view density is compact in the report settings when i created the scheduled report.
I can't see how I can solve this.
Thanks for your help.

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Jennifer_Dungan
Jennifer_DunganAccepted solution
Level 2
Oct 26, 2022 9:33 PM UTC

@sophie_h I've been told the fix has been pushed.. please try again and see if your report looks correct

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25 replies

Jennifer_Dungan
Jennifer_Dungan
Level 2
Oct 26, 2022 4:12 PM UTC

I've reached out to some Adobe people who work on Workspace to see if they are aware of any changes to the PDF process recently... at least that can tell us if this is potentially a recent issue... as I have never noticed a difference between direct downloads of reports and scheduled reports in the past.... 

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Jennifer_Dungan
Jennifer_Dungan
Level 2
Oct 26, 2022 7:32 PM UTC

Ok, I have an update. There have been some recent updates to scheduled projects. The team is looking into this issue and believe that the scheduled projects process is not setting the correct width at this time.

 

The team is working to resolve the issue. @sophie_h  I will continue to post here as I get information.

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    Jennifer_Dungan
    Jennifer_DunganAccepted solution
    Level 2
    Oct 26, 2022 9:33 PM UTC

    @sophie_h I've been told the fix has been pushed.. please try again and see if your report looks correct

    Translate
    Pablo_Childe
    Pablo_Childe
    New Participant
    Oct 26, 2022 12:11 PM UTC

    what operating system and browser are you using to create the PDF and setup schedule?

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    Sophie_HAuthor
    Level 2
    Oct 26, 2022 12:20 PM UTC

    I am using Google Chrome in my windows desktop.

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    Pablo_Childe
    Pablo_Childe
    New Participant
    Oct 26, 2022 12:32 PM UTC

    What language is your PC set to?

     

    any way to make a screen grab of some of the weird areas?

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