Issues with data collection in eVars | Community
Skip to main content
Swanan_
Level 4
Nov 18, 2021 5:44 PM UTC
Solved

Issues with data collection in eVars

I recently created a new rule in Adobe Launch with new Data Element to retrieve data from eVars.

My data elements retrieve the required data. I was able to test their content directly in the console (see screenshot below).

 

I was also able to check that my rule is well triggered thanks to the debug mode.

However, I don't receive any data in the concerned eVars...

You can find below the configuration of my rule.

Below is the setup of the Set Variables action:

Below is the Send Beacon action

I already double checked that my eVar are enabled in the report suites I tested.

Do you have any suggestion to investigate this and troobleshoot this ?

Thanks a lot. 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Swanan_Accepted solution
Level 4
Nov 23, 2021 1:50 PM UTC

Hello @vanibhemarasetty, @pablo_childe, @andrey_osadchuk,

Thanks again for your advices here. I finally found a solution thanks to this post. In fact it was "just" a timing issue.

 

My rule was processing to soon and so my data elements weren't able to get the data when the rule was processed.

I just had to change the trigger from "Page Bottom" to "Window Loaded". It's now working. 

 

Thanks anyway for your help!

View reply

8 replies

Swanan_AuthorAccepted solution
Level 4
Nov 23, 2021 1:50 PM UTC

Hello @vanibhemarasetty, @pablo_childe, @andrey_osadchuk,

Thanks again for your advices here. I finally found a solution thanks to this post. In fact it was "just" a timing issue.

 

My rule was processing to soon and so my data elements weren't able to get the data when the rule was processed.

I just had to change the trigger from "Page Bottom" to "Window Loaded". It's now working. 

 

Thanks anyway for your help!

Translate
    Pablo_Childe
    Pablo_Childe
    New Participant
    Nov 18, 2021 8:32 PM UTC

    Also check on page in console tab.

    See if you have and content policy script blocking, or warning that may be conflicting with the adobe code.

    As Andrey mentioned you can go into Network tab on page.

     

    Filter /b/ss/ to see network beacon.

    Look at header parameters to see all props evars present or not present.

     

    GLTU

    Translate
    VaniBhemarasetty
    VaniBhemarasetty
    Employee
    Nov 20, 2021 2:08 PM UTC

    Adding to previous replies make sure the evar is enabled, also check if they are enabled for "merchandising" or they are merchandising evars, if that is the case, they can be used only in product string, and if they are not used in product string , there are high chances they can get excluded from reporting and you will not see them in reporting , even if you see them in server calls

     

    You can read about it here 

     

    https://experienceleague.adobe.com/docs/analytics/components/dimensions/evar-merchandising.html?lang=en

     

    Hope this helps

    Translate
    Swanan_Author
    Level 4
    Nov 23, 2021 9:47 AM UTC

    Hi @vanibhemarasetty , I check this point but it seems that there is no issue on this point. 

    Thank you for your help !

    Translate
    Andrey_Osadchuk
    Andrey_Osadchuk
    Level 10
    Nov 18, 2021 7:07 PM UTC

    @swanan_ , check the request (beacon) that is sent to AA in the Network tab, does it have the eVars set?

    • If not, the Data Elements may return empty values at the time the rule fires.
    • If yes, the data is either does not come to the data collection server (a wrong server name, a wrong RSID) or the beacon is filtered off by one of the following:
      • IP filters
      • bot filters
      • processing rules
      • report suite privacy settings
      • vista rules
      • opt-out cookie (if s_vi is used instead of ECID)

     

     
    Translate
    Swanan_Author
    Level 4
    Nov 23, 2021 9:40 AM UTC

    Hi @andrey_osadchuk 

    Thanks for your help here. 

    I just checked the points you mentioned. 

    I have some doubts regarding the following points :

    • IP filters
    • opt-out cookie (if s_vi is used instead of ECID).

    In my tab Admin > All Admin > Exclude by IP

    I'm seeing that there is a line in the Exclude By Cookie > Exclusion by computer

    Info mentioned are the following:

    Cname : metrics.MyCompany.com

    Opt-Out Link : https://metrics.MyCompany.com/optout.html?locale=en_US&popup=true

     

    Can this cause any issue there ?

    Translate
    Terms & ConditionsAccessibility statement

    Loading footer...