Line graphs in Analysis Workspace suddenly blank | Community
Skip to main content
brentrad
Level 5
Sep 1, 2020 7:32 PM UTC
Solved

Line graphs in Analysis Workspace suddenly blank

Most of the line graphs in my Analysis Workspace projects are now blank, though the underlying data is there and tables don't seem to be impacted. Refreshing the project doesn't fix this issue. Has anyone else experienced this? I'd like to know if this is a known issue that Adobe is working on fixing, or if this is outside of Adobe's control and I need to update hundreds of charts.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
brentradAccepted solution
Level 5
Sep 4, 2020 3:42 PM UTC

Looks like it was an engineering issue that Adobe was able to resolve.

View reply

7 replies

jantzen_b
jantzen_b
Employee
Sep 10, 2020 9:16 PM UTC

Is anyone still experiencing this problem? It looks like there was a bug or outage that was causing some performance issues the other day that seems to have been resolved. 

Translate
brentradAuthorAccepted solution
Level 5
Sep 4, 2020 3:42 PM UTC

Looks like it was an engineering issue that Adobe was able to resolve.

Translate
    Asheesh_Pandey
    Asheesh_Pandey
    New Participant
    Sep 3, 2020 3:40 AM UTC

    Some tips here can be a help - https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/line-charts-bug/qaq-p/325173

    Translate
    Andrey_Osadchuk
    Andrey_Osadchuk
    Level 10
    Sep 2, 2020 9:51 PM UTC

    +1

    I keep facing this issue too. Also submitted this on this forum, but it does not seem this has been addressed in the latest release.

    https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/freeform-table-does-not-display-data-is-it-a-bug/qaq-p/370484/comment-id/19112#M19112

    Translate
    Megha2390
    Level 4
    Sep 1, 2020 8:27 PM UTC

    I have seen this behavior when we have installed multiple extensions in a browser like ad blocker etc. You can try disabling plug-in one by one and see it that helps.

    Translate
      brentradAuthor
      Level 5
      Sep 2, 2020 3:27 AM UTC
      While that is a possibility, stakeholders received scheduled reports (PDFs) with the graphs also empty. That is unlikely to be caused by a browser extension.
      Translate
      isinha
      Employee
      Sep 1, 2020 7:40 PM UTC

      I have heard of similar issues with graphs being reported. You may want to submit a ticket to Client Care and we will look into it.

      Thanks!

      Translate
        Terms & ConditionsAccessibility statement

        Loading footer...