Make ReportBuilder Email Plain Text for iPhone/iPad Compatibility | Community
Skip to main content
Level 3
Dec 19, 2013 8:49 AM UTC
Delivered

Make ReportBuilder Email Plain Text for iPhone/iPad Compatibility

Right now, when you choose to send ReportBuilder reports in PDF format via scheduling, the emails arrive using rich text format. There has long been an issue with Apple iPhones/iPads and attachments - when emails are sent in RTF, the attachments are not available.

 

As a company, we're choosing to send reports via PDF specifically to address mobile compatibility issues with Excel format, but the RTF emails are causing a problem.

2 replies

danootsAuthor
Level 3
Dec 20, 2013 8:06 AM UTC

Brilliant, thanks much Eric.

Translate
bige938007
New Participant
Dec 20, 2013 7:51 AM UTC
You can contact client care to have your company email domain whitelisted so emails are sent in plain text.
Translate