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TienXing
New Participant
April 29, 2019
Solved

Marketing Channel data in disabled channel

  • April 29, 2019
  • 3 replies
  • 1685 views

Hi there,

I have recently disabled one of our marketing channel, but there's still traffic recorded when i look into 'Last Touch Marketing Channel' report.

Am wondering is it possible that there will still be traffic being bucketed into a Marketing Channel which we have disabled in Marketing Channel Manager?

Hope to get an answer on this. Thanks!

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    Best answer by sucagarw

    Hi TienXing,

    I would recommend to apply "Marketing Channel Instances" as a metrics in the reports to validate if the traffic is still being credited to the channel which has been disabled. Apart from "Marketing Channel Instance" other metrics would still get the credit due to visitor engagement on the site.

    Additionally I would suggest to kindly go through the document Visitor engagement expiration  to understand if expiring "Visitor Engagement" needs to be considered in this scenario.

    3 replies

    sucagarw
    sucagarw
    Employee
    May 6, 2019

    Great!! ..

    T
    TienXingAuthor
    New Participant
    May 6, 2019

    Hey suchia, thanks for your reply and guidance to check with the correct metrics.

    It seems that Visitor Engagement did play a role in the channel attribution, I have reset the expiration and I am now getting the correct report.

    Thanks again!

      sucagarw
      sucagarwAccepted solution
      Employee
      April 29, 2019

      Hi TienXing,

      I would recommend to apply "Marketing Channel Instances" as a metrics in the reports to validate if the traffic is still being credited to the channel which has been disabled. Apart from "Marketing Channel Instance" other metrics would still get the credit due to visitor engagement on the site.

      Additionally I would suggest to kindly go through the document Visitor engagement expiration  to understand if expiring "Visitor Engagement" needs to be considered in this scenario.

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