Mobile browser "None"

Question

Hi Community,I'm asking your help because I'm seeing a lot of "None" browsers in my reports for mobile devices.It seems to be weird as all browsers are located at the same place (Courbevoie, a city near to Paris).See the screenshot below:Also, I check a bit in reports to understand why I get this kind of data, it seems that the Session is restarting when the user land on a page tracked "server-side".Until now, only few pages of my website are being tracked through server-side technology. Is there a correlation between these 2 elements? If you have any suggestions for investigation, it will be really helpful.Thank you very much.

khurshid · Accepted Answer

If the browser id None, that means the data was sent via Data Sources or Data Insertion APIs. Since the page shows "server-side", I guess it is Data Insertion. Can you check internally? You may also check data feed column hit_source and code_ver to validate the source.

Swanan_ · Answer

Hi @khurshid, @pablo_childe,

Thanks again for your advices on this topic.

@khurshid I'm still waiting a feedback from my team about the documentation you told me to check.

In the meantime, I would like to add the fact that this issue is happening only on server-side tracked pages.

Even when the entry page is tracked server-side. So it's not a matter of "restarting session" as I mentioned first.

And so I can't use @pablo_childe solution to use Transaction IDs to match the customer journey as sometimes the visitor only sees server-side tracked pages.

Does it change anything in your recommendations? Do you have any other suggestions that I could investigate?

Thank you for your help.

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