Mobile Browsers should not be classified as "None" in Browsers Report | Community
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joe_was_taken
Level 2
Jul 28, 2011 1:01 PM UTC
Delivered

Mobile Browsers should not be classified as "None" in Browsers Report

Today the "Browsers" report, classifies mobile devices as "None".

 

Displaying "None" even when a User-Agent is clearly captured, represents a confusing and misleading end-user experience.

 

If anything, this behavior only breeds mistrust of all reported data.

 

At a minimum, the "Browsers" report should behave similar to the "Browsers Type" report by presenting an "Other".

 

None should be reserved for the instances where the user-agent is unavailable, obscure, or otherwise not reasonably classifiable.

29 replies

hangt3385890
Level 2
Jan 31, 2013 2:17 PM UTC

totally in need of #1 being available as soon as possible please!!!

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Melissa_Kavanag
Level 2
Jan 21, 2013 6:14 AM UTC

Yes, I have numerous questions from users on this report because of the "none" category. I would be nice to just have it say "mobile."

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New Participant
Nov 26, 2012 2:07 PM UTC

Please fix.  Not having this correct under-represents Safari as a browser in a big way. 

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benjamingaines2
Employee
Nov 12, 2012 11:05 PM UTC
This one is under consideration for a future release.
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bl87461
New Participant
Nov 1, 2012 2:15 AM UTC

I'm behind this.  Tablets and other mobile devices are moving towards becoming the primary computing device for a a significant number of people.

 

As a first step, taking the mobile browser out of the 'None' category is right, but we should also be looking to get more detail from the UA string or similar as well.

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danm84141867
Level 4
Oct 25, 2012 12:51 PM UTC

Our Browser report shows "None" as one of the top browser in many of our report suites. When I break that "None" down by user agent string, I see that almost all of them are mobile browsers. Please update the list of user agent strings used in the Browser report to include mobile browsers.

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JeroenJaspar
Level 2
Sep 21, 2012 12:05 AM UTC

I also talked with Clientcare about the difference between "Browser" and "Browser Type" report.

That all has to do with the "None" part.

You can correlate the "Browser" Report with "Mobile OS" and so have a complete list, but it isn't possible to do this with the "Browser" Type Report.

 

ClientCare responded: Currently this is working as we expect it to. 

This can be true, but I hope they take this Idea in next Release to make the two reports behave logical and not as strange as currently.

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ericmatisoff1
Level 5
Aug 9, 2012 2:14 PM UTC

Definitely a much-needed request. You can easily pull Mobile Browser in Google Analytics...

 

In addition, the knowledge base has conflicting reports as to whether this is possible:

The Browsers report KB article says v15 provides mobile browser data but v14 doesn't. However, the truth is, neither does.

The Mobile KB article says mobile browser is inaccessible.

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Level 2
Jul 29, 2012 5:25 PM UTC

Couldn't agree more - in developing mobile sites that were functioning correctly for iOS / Android standard browsers, non-standard browsers (Firefox, Opera Mobile, Skyfire, Boat) had critical bugs.

 

Without specific numbers we do not know which to focus on, and cannot justify the effort to fix.

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dberger-1
Level 2
Jun 13, 2012 12:21 PM UTC

I just talked to client care about this as well.

When they identify the traffic as mobile, but they can't identify the Browser,  it should classify the Browser as "Unidentified - Mobile", so it least it's putting it in an understandable bucket.

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