Mobile Operating Systems - iOS disappeard

6 replies
2630 views
Translate

In the Sitecatalyst Mobile Report > Operating system, there is no iOS anymore. Moreover it seems that the data provided for Android seems to be the ones for iOS.

see also attached screenshot

Analytics

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

GigazelleAccepted solution

Employee

Thanks David. I've been able to locate the bug on our end, and have verified the accuracy of your statement from Mike.

Turns out there was a change made on how iOS users are identified that didn't make it to our lookup tables. The update involves bringing the lookup tables into sync. This means that no data was adversely affected, and historical data will correct itself when the fix is pushed.

david_berger1

New Participant

We're seeing the same thing... I'm waiting on chat help now.

Translate

Gigazelle

Employee

This actually sounds like a bug more than anything. If you guys have an incident number, I can check up on it, verify it, and work with our escalation team to get it to engineering. Something that worked before, stopped working, and multiple people experiencing it are tell-tale signs of a regression bug.

Translate

david_berger1

New Participant

Gigazelle wrote...
This actually sounds like a bug more than anything. If you guys have an incident number, I can check up on it, verify it, and work with our escalation team to get it to engineering. Something that worked before, stopped working, and multiple people experiencing it are tell-tale signs of a regression bug.

I spoke w Mike Mineer. He says they are aware and it's part of the emergency push happening later today.

Translate

GigazelleAccepted solution

Employee

Thanks David. I've been able to locate the bug on our end, and have verified the accuracy of your statement from Mike.

Turns out there was a change made on how iOS users are identified that didn't make it to our lookup tables. The update involves bringing the lookup tables into sync. This means that no data was adversely affected, and historical data will correct itself when the fix is pushed.

Translate

S

seburke1

Employee

The fix has been confirmed and is live. You shouldn't see the issue anymore.

-Seth

Translate