New vs. Return visitors (getNewRepeat) | Community
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mac28
mac28
Level 3
Mar 14, 2018 8:56 PM UTC
Solved

New vs. Return visitors (getNewRepeat)

Hi,

We are using 'getNewRepeat' plugin to see data on visitors loyalty. Since I believe this is a page-load rule, we are seeing a lot of unspecified values for our variable configured. Does any body have an idea, why the unspecified values are being passed and how to rectify it?

Thanks in advance!

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PratheepArunRaj
PratheepArunRajAccepted solution
New Participant
Mar 15, 2018 3:02 AM UTC

Dear Madhur,

If you use the Plugin getNewRepeat you should definitely get either New or Returning Visits in your line item.

If you see unspecified, there might be 2 cases:

1. Few of your pages didn't have the plugin or variable to capture the Dimension.

2. Or issue with the implementation.

Can you pass your public URL so that i can verify the implementation.

Thank You

Arun

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3 replies

mac28
mac28Author
Level 3
Mar 15, 2018 1:42 PM UTC

Thanks Arun. I shall inbox the pagename so that you can verify the details.

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PratheepArunRaj
PratheepArunRajAccepted solution
New Participant
Mar 15, 2018 3:02 AM UTC

Dear Madhur,

If you use the Plugin getNewRepeat you should definitely get either New or Returning Visits in your line item.

If you see unspecified, there might be 2 cases:

1. Few of your pages didn't have the plugin or variable to capture the Dimension.

2. Or issue with the implementation.

Can you pass your public URL so that i can verify the implementation.

Thank You

Arun

Translate
firefighteradi
Level 2
Jun 12, 2024 2:22 PM UTC

@pratheeparunraj - I am facing the same issue. Can you please share some details on how to debug the problem?

 

What do you mean when you say 'few pages didn't have the plugin'? When I am checking in debugger for the pages I see in the reports with 'unspecified' New or Repeat values I do see values against eVar as either 'New' or 'Repeat'.

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