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ercankantar
ercankantar
Level 2
Sep 28, 2018 1:42 PM UTC
Solved

"No anomalies found" where anomaly detection disabled

Why do I see "Searching for anomalies" and "No anomalies found" texts, although I disabled anomaly detection both in the chart settings and also in all metrics of the basis table?

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    RameshAnalyticsAccepted solution
    Level 4
    Oct 20, 2018 12:34 PM UTC

    Here you go to report the bug to customer care: customercare@adobe.com

    More info on the support is at Analytics Cloud Help | Adobe Analytics Cloud Learn & Support

    Thanks,

    Ramesh

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    6 replies

    brentrad
    Level 5
    Jun 21, 2019 3:29 PM UTC

    Gigazelle​

    It's been 8 months since OP noted this bug, and it still hasn't been fixed. Is the development backlog causing the delay, or is it because not enough users have reported the issue?

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    RameshAnalyticsAccepted solution
    Level 4
    Oct 20, 2018 12:34 PM UTC

    Here you go to report the bug to customer care: customercare@adobe.com

    More info on the support is at Analytics Cloud Help | Adobe Analytics Cloud Learn & Support

    Thanks,

    Ramesh

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    ercankantar
    ercankantarAuthor
    Level 2
    Oct 19, 2018 8:42 PM UTC

    OK, can you provide details on how I can report the bug to Customer Care?

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    Gigazelle
    Gigazelle
    Employee
    Oct 19, 2018 7:56 PM UTC

    Our current workflow for reporting bugs is via Customer Care, as that is the channel that allows us to get individual company/user details. It also provides you with a channel to get updates on the status of the bug.

    I'd be happy to report the bug on your behalf, but before doing so I'd need to know exactly how the report was created so I can see the 'no anomalies' despite it being turned off. That would be the exact same information as what Customer Care would need though, so going through an already-established process would provide better results in the long run.

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    ercankantar
    ercankantarAuthor
    Level 2
    Oct 19, 2018 9:21 AM UTC

    Hi Gigazelle​, thanks! It it's a bug, why am I supposed to reach out to Customer Care? It should just be fixed.

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    Gigazelle
    Gigazelle
    Employee
    Oct 18, 2018 11:43 PM UTC

    Hi Ercan, that looks like a bug. If you reach out to Customer Care, we can get it to engineering for a fix.

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