Order event still firing, when the user bookmarks the page and come back to Thank you page after visit expires | Community
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cpahwa11
Level 2
Jan 13, 2022 8:07 AM UTC
Solved

Order event still firing, when the user bookmarks the page and come back to Thank you page after visit expires

Hi, 

Order event still firing when the user bookmarks the page, and comes back to Thank You page after visit expires.

 

How can we avoid this?

 

Thanks

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zxfdafgsdhAccepted solution
Employee
Jan 13, 2022 4:31 PM UTC

Hi @cpahwa11 To add on, It looks like the purchase event is firing every time someone visits the 'Thank You' page. I would also check this piece. Ideally, the purchase event should fire when the customer clicks to buy or checks out, before the Thank You page.

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2 replies

zxfdafgsdhAccepted solution
Employee
Jan 13, 2022 4:31 PM UTC

Hi @cpahwa11 To add on, It looks like the purchase event is firing every time someone visits the 'Thank You' page. I would also check this piece. Ideally, the purchase event should fire when the customer clicks to buy or checks out, before the Thank You page.

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seunghyunc36227
Employee
Jan 13, 2022 8:43 AM UTC

How about use a purchaseID when purchase? Than you could ignore showing purchase event on report.

Please check below.

https://experienceleague.adobe.com/docs/analytics/implementation/vars/page-vars/purchaseid.html?lang=en

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