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ishank_tewari
New Participant
Nov 11, 2020 1:21 PM UTC
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Orders tracking incremental due to page refresh

Hi All,

 

We are facing issues in some transactions where a user might have refreshed the page after successful payment multiple times because of which we are observing more number of orders whereas the actual orders are lesser.

 

Request someone to please suggest a resolution to this issue?

Thanks in advance, will be great help.

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Jacob-DDdev
Jacob-DDdevAccepted solution
Level 6
Nov 12, 2020 5:08 PM UTC

Hi @ishank_tewari ,

 

It sounds like you may want to add/interact with some development logic on the page to make it clear when a page load corresponds to the actual transaction.

As an example, there may be logic on the previous page which determines whether a transaction is successful and routes users to the new page. Using the logic of a successful payment on the previous page, one solution would be to temporarily set a flag in the client's local storage which is read and removed on the successful payment page. Then on a refresh, it would no longer find the flag in local storage and wouldn't set the custom event.

 

Actually, the solution on your duplicate post, here, seems sufficient as long as there aren't any other custom events being set at the same time.

 

This question may be more appropriate to ask in the Launch sub forum.

 

All the best,

J

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2 replies

amgup
Level 7
Nov 23, 2020 1:30 PM UTC

Hello @ishank_tewari 
I will suggest to use event serialization as it prevents de-duplication of event. For more information you can check this link :- https://experienceleague.adobe.com/docs/analytics/implementation/vars/page-vars/events/event-serialization.html#event-id-serialization

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    Jacob-DDdev
    Jacob-DDdevAccepted solution
    Level 6
    Nov 12, 2020 5:08 PM UTC

    Hi @ishank_tewari ,

     

    It sounds like you may want to add/interact with some development logic on the page to make it clear when a page load corresponds to the actual transaction.

    As an example, there may be logic on the previous page which determines whether a transaction is successful and routes users to the new page. Using the logic of a successful payment on the previous page, one solution would be to temporarily set a flag in the client's local storage which is read and removed on the successful payment page. Then on a refresh, it would no longer find the flag in local storage and wouldn't set the custom event.

     

    Actually, the solution on your duplicate post, here, seems sufficient as long as there aren't any other custom events being set at the same time.

     

    This question may be more appropriate to ask in the Launch sub forum.

     

    All the best,

    J

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