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Josh__Stephens
Josh__Stephens
New Participant
Jan 10, 2024 10:52 PM UTC
Solved

Orphaned analytics components

Is there any easy way to restore the relationship of components (projects, calculated metrics, segments) that were orphaned when a user was deleted in Analytics?

 

I had an access issue with one of the Adobe orgs I support.  I'm now able to get back in, but all the components I owned previously are owned by "Unknown User".  I've been able to access and edit the components using component IDs and the method in this blog.  But I can't find them easily in the UI.

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    Jennifer_Dungan
    Jennifer_DunganAccepted solution
    Level 2
    Jan 10, 2024 11:00 PM UTC

    Saving them didn't recreate the owner association?

     

    I'm going to assume these are used in various reports so saving a copy would mean a new id, and updates to the new components won't affect the reports using the old ids... and short of updating all the reports (not recommended) you will still have all these orphans, correct?

     

    This may be a job for Client Care.. the only thing I can think of is that they may have the power to associate the components to your account...

     

     

    Unless somehow, miraculously, "Unknown User" shows up in the Analytics admin for transferring assets?

     

    Admin > Analytics users & assets

     

    If they do, you might be able to transfer from that record to yourself?

    View reply

    5 replies

    Jennifer_Dungan
    Jennifer_DunganAccepted solution
    Level 2
    Jan 10, 2024 11:00 PM UTC

    Saving them didn't recreate the owner association?

     

    I'm going to assume these are used in various reports so saving a copy would mean a new id, and updates to the new components won't affect the reports using the old ids... and short of updating all the reports (not recommended) you will still have all these orphans, correct?

     

    This may be a job for Client Care.. the only thing I can think of is that they may have the power to associate the components to your account...

     

     

    Unless somehow, miraculously, "Unknown User" shows up in the Analytics admin for transferring assets?

     

    Admin > Analytics users & assets

     

    If they do, you might be able to transfer from that record to yourself?

    Translate
      Josh__Stephens
      Josh__StephensAuthor
      New Participant
      Jan 11, 2024 12:37 PM UTC

      Good suggestion on looking for an Unknown User to transfer assets.  Unfortunately, it's not listed.  I also checked a few other with names such as support and adobe, but none held the components.

      Thanks for your suggestions!

      Translate
        Jennifer_Dungan
        Jennifer_Dungan
        Level 2
        Jan 11, 2024 3:37 PM UTC

        I know there is supposed to be a components manager coming... I hope they take into consideration a way to manage orphaned items like this... 

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