PageView call trigger when starting a Heartbeat session | Community
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mchacong
New Participant
Oct 1, 2020 11:38 PM UTC
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PageView call trigger when starting a Heartbeat session

When calling trackSessionStart page view calls are fired, is there a way to disable this from Media SDK side? Just to give you more context we do have page level tracking already but heartbeat is inflating the pageView calls when starting a session. 

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khurshid
khurshidAccepted solution
Employee
Oct 6, 2020 8:11 PM UTC

The first call should be a s.tl() call (m_s) and that should not inflate Page Views. Please check if there is any processing rule which is setting page names. if you set Page Name in a s.tl() call that will be treated as s.t(), a Page View call.

 

If that is not the case, you would need to review your implementation.

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khurshid
khurshidAccepted solution
Employee
Oct 6, 2020 8:11 PM UTC

The first call should be a s.tl() call (m_s) and that should not inflate Page Views. Please check if there is any processing rule which is setting page names. if you set Page Name in a s.tl() call that will be treated as s.t(), a Page View call.

 

If that is not the case, you would need to review your implementation.

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